ServiceNow ITSM Transformation Manager – Anywhere

EY; Rogers (AR); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in ITSM projects. You will translate business needs into technical specifications, design system architecture, and drive delivery while building strong client relationships.

This role emphasizes strategic guidance, solution design, and hands-on leadership of diverse consultants. You will manage planning, execution, and closure of workstreams, mentor 5-10+ professionals within project teams, and collaborate with

Qualifications

• Experience leading ITSM transformation programs.
• Strong experience with ServiceNow and ITSM processes.
• Proven ability to translate business needs into technical specs.

Responsibilities

• Lead planning, execution and closure of ITSM workstreams.
• Mentor 5–10+ professionals within project teams.
• Collaborate with cross-functional teams in a global environment.

Skills

ServiceNow

ITSM

Leadership

Client relationship management

Tools

ServiceNow Platform

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in ITSM projects. You will translate business needs into technical specifications, design system architecture, and drive delivery while building strong client relationships.

You will manage planning, execution, and closure of workstreams, mentor 5-10+ professionals, and collaborate with cross-functional teams in a dynamic, global environment. Hybrid work is available.