ServiceNow ITSM Manager — Remote/Hybrid Leadership

EY; Cincinnati (OH); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package: medical and day

Pension and 401(k)

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in ServiceNow ITSM across engagements. You’ll translate business requirements into technical specifications, optimize processes, and deliver architecture solutions for clients.

The role emphasizes leadership, client relationships, and driving AI-enabled ITSM outcomes in a dynamic, global practice. You will mentor diverse teams, collaborate with stakeholders, and participate in pre-sales while navigating waterfall and

Qualifications

• Bachelor’s degree in a related field is required.
• ServiceNow CSA or CAD certification required.
• Minimum 4–6 years of ServiceNow ITSM project experience.
• 5+ years of Big 4 or equivalent consulting experience.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills

Engagement lead

Workstream leadership

Client relationships

Executive communication

AI-enabled ITSM knowledge

Team mentorship

Travel flexibility

Education

Bachelor’s degree

ServiceNow CSA or CAD

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in ServiceNow ITSM across engagements. You’ll translate business requirements into technical specifications, optimize processes, and deliver architecture solutions for clients.

The role emphasizes leadership, client relationships, and driving AI-enabled ITSM outcomes in a dynamic, global practice. You will mentor diverse teams, collaborate with stakeholders, and participate in pre-sales while navigating waterfall and