ServiceNow ITSM Systems Administrator (Telecom Operations)

NextGen | GTA: A Kelly Telecom Company; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company is seeking a Systems Administrator to support the rollout and ongoing administration of a ServiceNow ticketing platform, replacing their Remedy environment. This is a highly operational role with a strong emphasis on ITSM processes.

Ideal candidates will have hands-on ServiceNow experience in ITSM, experience supporting enterprise ticketing systems, and the ability to collaborate with cross-functional teams to ensure reliable service delivery.

Qualifications

• Strong, hands-on ServiceNow experience, specifically within ITSM environments.
• Experience supporting enterprise ticketing systems in call center or operations support environments.
• Solid understanding of IT service management best practices.
• Ability to work effectively with cross-functional technical teams.

Responsibilities

• Support the rollout and administration of the ServiceNow platform.
• Manage ITSM processes, including change management and service requests.
• Collaborate with operations, engineering, and support teams to ensure smooth service delivery.

Skills

ServiceNow ITSM

Enterprise ticketing experience

IT service management

Cross-functional collaboration

Job description

NextGen | GTA: A Kelly Telecom Company is seeking a Systems Administrator to support the rollout and ongoing administration of a ServiceNow ticketing platform, replacing their Remedy environment. This is a highly operational role with a strong emphasis on ITSM processes.

Ideal candidates will have hands-on ServiceNow experience in ITSM, experience supporting enterprise ticketing systems, and the ability to collaborate with cross-functional teams to ensure reliable service delivery.