Systems Administrator (ServiceNow / Telecom)

NextGen | GTA: A Kelly Telecom Company; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company is seeking a Systems Administrator to support the rollout and ongoing administration of a ServiceNow ticketing platform, replacing their Remedy environment. This is a highly operational role with a strong emphasis on ITSM processes.

Ideal candidates will have hands-on ServiceNow experience in ITSM, experience supporting enterprise ticketing systems, and the ability to collaborate with cross-functional teams to ensure reliable service delivery.

Qualifications

• Strong, hands-on ServiceNow experience, specifically within ITSM environments.
• Experience supporting enterprise ticketing systems in call center or operations support environments.
• Solid understanding of IT service management best practices.
• Ability to work effectively with cross-functional technical teams.

Responsibilities

• Support the rollout and administration of the ServiceNow platform.
• Manage ITSM processes, including change management and service requests.
• Collaborate with operations, engineering, and support teams to ensure smooth service delivery.

Skills

ServiceNow ITSM

Enterprise ticketing experience

IT service management

Cross-functional collaboration

Job description

Position: Systems Administrato

Our client is seeking a Systems Administrator to support the implementation and ongoing administration of a new ServiceNow ticketing platform, replacing/augmenting their current Remedy environment. This is a highly operational role with a strong emphasis on IT Service Management (ITSM) processes

.Key Responsibilitie

• sSupport the rollout and administration of the ServiceNow platform
• .Manage and support ITSM processes, including
• tChange Managemen
• tService Request Managemen
• tCollaborate with operations, engineering, and support teams to ensure smooth service delivery.

Required Qualification

• sStrong, hands-on ServiceNow experience, specifically within ITSM environments
• .Experience supporting enterprise ticketing systems in call center or operations support environments
• .Solid understanding of IT service management best practices
• .Ability to work effectively with cross-functional technical teams

.Preferred Qualification

• sTelecommunications industry experience is highly preferred
• .Experience with network products and technologies is a strong plus
• .Knowledge of 5G network infrastructure is highly desirable
• .Candidates currently working with ServiceNow in telecom environments are strongly preferred
• .Candidates from major telecom providers such as Verizon, AT&T, T-Mobile, Dish Wireless, or similar organizations will be given priority

Ideal Candidate Profi

• leCurrently supporting ServiceNow ITSM in a telecom/network operations environmen
• t.Experience with network operations, ticket management, and incident resolutio
• n.Comfortable working in a fast-paced operational support environmen
• t.Strong communication and stakeholder management skill

s. We are Connectors. We thrive on quality over quantity and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partn

er!We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career suppo

rt.We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor pa