ServiceNow Senior Software Engineer - AI

highmetric; Stati Uniti; Remoto; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

ITIL Foundation

CSA/CAD credentials

Descrizione del lavoro

Highmetric is seeking a senior engineering professional to design and deliver AI-driven solutions on the ServiceNow platform for enterprise clients. The role blends requirements gathering, custom development, integration engineering, and production support within a professional services practice.

You will collaborate with end users and IT teams to elicit requirements, build AI-powered workflows, and integrate ML/NLP into ITSM, ITOM, CSM, and HRSD.

Competenze

• Three or more years of experience implementing, administering, configuring, or developing ServiceNow across at least two capability areas.
• Expertise with ServiceNow AI and automation features such as Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
• Hands-on experience implementing Now Assist capabilities including AI-powered case summarization, resolution recommendations, and conversational workflows.
• Working knowledge of web services integration (SOAP, REST), bidirectional automated integrations, and data extraction technologies such as JDBC, ODBC, or ETL.
• Practical scripting experience across Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and related areas.
• Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or a closely related field.

Mansioni

• Collaborate with end users, IT teams, and key stakeholders to elicit system and business requirements for ServiceNow initiatives.
• Design, build, and deploy AI-powered applications and workflows that extend the platform's native capabilities.
• Integrate machine learning, natural language processing, and predictive analytics features into modules such as ITSM, ITOM, CSM, and HRSD.
• Manage end-to-end application development, including design, coding, debugging, testing, troubleshooting, and documentation.
• Configure web service integrations between ServiceNow and external systems using REST and SOAP, including mid-server and cloud-to-cloud patterns.
• Translate impact assessment rules into service maps, validate them with technical SMEs, participate in user acceptance testing, and remediate production incidents when they arise.

Conoscenze

ServiceNow implementation

Requirements gathering

Stakeholder collaboration

Scripting (Business Rules/Client)

Formazione

Bachelor's or Master's in CS/IT/AI

Strumenti

ServiceNow Platform

SOAP/REST APIs

JDBC/ETL

Now Assist

Descrizione del lavoro

Role overview

A senior engineering position focused on designing and delivering AI-driven solutions on the ServiceNow platform for enterprise clients. The role sits within a professional services practice that helps organizations adopt and scale intelligent automation across IT, operations, customer service, and HR service delivery. It is a hands-on technical role that combines requirements gathering, custom application development, integration engineering, and production support.

Responsibilities

• Collaborate with end users, IT teams, and key stakeholders to elicit system and business requirements for ServiceNow initiatives.
• Design, build, and deploy AI-powered applications and workflows that extend the platform's native capabilities.
• Integrate machine learning, natural language processing, and predictive analytics features into modules such as ITSM, ITOM, CSM, and HRSD.
• Manage end-to-end application development, including design, coding, debugging, testing, troubleshooting, and documentation.
• Configure web service integrations between ServiceNow and external systems using REST and SOAP, including mid-server and cloud-to-cloud patterns.
• Translate impact assessment rules into service maps, validate them with technical SMEs, participate in user acceptance testing, and remediate production incidents when they arise.

Requirements

• Three or more years of experience implementing, administering, configuring, or developing ServiceNow across at least two capability areas.
• Demonstrated expertise with ServiceNow AI and automation features such as Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
• Hands-on experience implementing Now Assist capabilities including AI-powered case summarization, resolution recommendations, and conversational workflows.
• Working knowledge of web services integration (SOAP, REST), bidirectional automated integrations, and data extraction technologies such as JDBC, ODBC, or ETL.
• Practical scripting experience across Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and related areas.
• Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or a closely related field.

Nice to have

• ITIL Foundation certification.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) credentials.
• Willingness to pursue ongoing platform competency certifications and module accreditations.
• Comfort operating in fast-paced environments and coordinating people, resources, and production methods.

Benefits and work setup

• Structured onboarding with hands-on support and access to official ServiceNow training to help build toward multiple certifications.
• Clear success expectations paired with the autonomy to design innovative solutions aligned to customer goals.
• A workplace culture that emphasizes diversity, inclusion, and equal opportunity, with reasonable accommodations available for candidates and employees who need them.