Senior AI Solutions Engineer — Enterprise & Integrations

ServiceNow; Des Moines (IA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

ServiceNow is seeking a highly experienced technologist to own the end-to-end technical relationship with enterprise customers, translating complex business challenges into AI solutions built on the Moveworks Platform. This field-based role requires regular customer engagement and collaboration with internal engineering and product teams to design, implement, and launch solutions.

You will travel up to 25% and serve as the primary technical owner across multiple enterprise engagements, shaping

Qualifications

• 8+ years in a customer-facing technical role such as Solutions Engineer, Customer Success Engineer, or Architect.
• Proven track record driving successful technical adoption with mid-to-large enterprise customers.
• Experience designing, building, and launching full-stack workflows leveraging REST APIs, iPaaS tools, or scripting languages.
• Willingness and ability to travel up to 25% of the time.
• Ability to operate across multiple business functions and technical domains.

Responsibilities

• Own 5–8 enterprise customer engagements as the primary technical owner across the full Moveworks implementation lifecycle.
• Architect and deliver high-impact AI solutions leveraging the Moveworks Platform.
• Design secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
• Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams.
• Synthesize customer feedback and work with Engineering and Product to influence platform evolution.
• Generalize successful solutions into reusable templates and share learnings across the team.

Skills

API-based integrations

LLM design

Prompt engineering

Data modeling

REST APIs

iPaaS tools

Python

JavaScript

Golang

Travel readiness

Tools

Workato

Azure Functions

AWS Lambdas

ServiceNow Flow Designer

Job description

ServiceNow is seeking a highly experienced technologist to own the end-to-end technical relationship with enterprise customers, translating complex business challenges into AI solutions built on the Moveworks Platform. This field-based role requires regular customer engagement and collaboration with internal engineering and product teams to design, implement, and launch solutions.

You will travel up to 25% and serve as the primary technical owner across multiple enterprise engagements, shaping