ServiceNow Moveworks Developer & Architect

highmetric; Stati Uniti; Ibrido; USD 150.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote or hybrid work

Training & certification support

Travel up to 25%

Descrizione del lavoro

highmetric is seeking a seasoned Architect/Lead to steer the design and delivery of conversational AI within the ServiceNow platform. You will guide projects from discovery through production, shaping integrations across enterprise systems and building reliable agents and plugins.

The role blends hands-on development with client-facing leadership in a remote/hybrid setup. You will mentor engineers, establish reusable patterns, and drive platform certifications to expand capabilities across ITSM,

Competenze

• 7+ years implementing or developing ServiceNow across ITSM, HRSD, ITOM, or CSM, including two years as an architect or technical lead.
• 2+ years hands-on experience with Moveworks or a comparable conversational AI platform, including agent or assistant configuration and enterprise search.
• 4+ years building integrations with REST or SOAP APIs, authentication methods, MID Server, and cloud-to-cloud patterns.
• Strong ServiceNow development skills, including scripting, Flow Designer, IntegrationHub, Scripted REST APIs, and UI Builder.
• Working knowledge of LLM prompting, retrieval-augmented generation, agent orchestration, and evaluation of AI outputs.
• Client-facing consulting skills and a relevant degree or equivalent experience; willingness to continue platform training and certification.

Mansioni

• Design solutions joining conversational assistants, enterprise search, AI agents, and service workflows.
• Translate IT, HR, and other employee service needs into agent-driven processes that can complete work across connected systems.
• Define integration patterns for service platforms, identity providers, HR systems, collaboration tools, and other SaaS applications.
• Build and optimize agents, plugins, workflows, APIs, and platform configurations; tune knowledge retrieval and diagnose execution issues.
• Lead client design sessions and technical reviews, and own delivery from requirements through deployment.
• Mentor engineers, contribute reusable templates and practices, and support technical scoping for prospective projects.

Conoscenze

Architectural leadership

ServiceNow development

REST APIs

LLM prompting

Client-facing skills

Formazione

Bachelor's degree or equivalent experience

Strumenti

Flow Designer

IntegrationHub

Scripted REST APIs

UI Builder

MID Server

Descrizione del lavoro

Role overview

Lead the architecture and hands‑on delivery of conversational AI assistants that connect employee requests to enterprise workflows. You’ll guide client projects from discovery through production, design integrations across business systems, and build agents and plugins that work reliably within the ServiceNow platform.

Responsibilities

• Design solutions joining conversational assistants, enterprise search, AI agents, and service workflows.
• Translate IT, HR, and other employee service needs into agent‑driven processes that can complete work across connected systems.
• Define integration patterns for service platforms, identity providers, HR systems, collaboration tools, and other SaaS applications.
• Build and optimize agents, plugins, workflows, APIs, and platform configurations; tune knowledge retrieval and diagnose execution issues.
• Lead client design sessions and technical reviews, and own delivery from requirements through deployment.
• Mentor engineers, contribute reusable templates and practices, and support technical scoping for prospective projects.

Requirements

• At least seven years implementing or developing ServiceNow across two or more areas such as ITSM, HRSD, ITOM, or CSM, including two years as an architect or technical lead.
• At least two years of hands‑on experience with Moveworks or a comparable conversational AI platform, including agent or assistant configuration and enterprise search.
• At least four years building integrations with REST or SOAP APIs, authentication methods, MID Server, and cloud‑to‑cloud patterns.
• Strong ServiceNow development skills, including scripting, Flow Designer, IntegrationHub, Scripted REST APIs, and UI Builder.
• Working knowledge of LLM prompting, retrieval‑augmented generation, agent orchestration, and evaluation of AI outputs.
• Client‑facing consulting skills and a relevant degree or equivalent experience; willingness to continue platform training and certification.

Nice to have

ServiceNow or Moveworks certifications, ITIL 4, experience migrating legacy conversational workspaces, and integrations with tools such as Workday, Okta, Teams, or Slack. Python or JavaScript and familiarity with agent tool standards are also useful.

Benefits and work setup

• Full‑time position with remote or hybrid arrangements and travel listed at 0–25%.
• Training and certification support are offered.
• Salary and benefits details are not specified.