Staff AI Agent Engineer - Moveworks

ServiceNow; United States; Hybrid; USD 140,000 - 210,000; Full time

Job summary

ServiceNow is seeking an experienced Solutions Engineer to own the end-to-end technical relationship with enterprise customers, translating complex business challenges into AI-powered Moveworks Platform solutions. You’ll be the primary technical contact from design to launch, traveling up to 25% and collaborating with internal teams to ensure success.

You’ll design, build, and integrate secure workflows using REST APIs and iPaaS tools, while guiding customers on roadmaps and enabling them to

Qualifications

• 8+ years in a customer-facing technical role (solutions engineer, customer success engineer, architect, or implementation consultant).
• Proven track record of driving technical adoption with mid-to-large enterprise customers.
• Experience designing, building, and launching full-stack workflows leveraging REST APIs or iPaaS tools, or scripting languages.

Responsibilities

• Own end-to-end technical relationship with enterprise customers throughout implementation lifecycle.
• Design and deliver AI solutions that integrate with the Moveworks Platform and customer systems (e.g., ServiceNow, Workday).
• Architect secure, scalable integrations and provide strategic technical guidance to customers.

Skills

Customer-facing

Enterprise engagements

API integrations

Prompt engineering

Context modeling

Solution storytelling

Cross-functional collaboration

Technical leadership

Tools

Workato

Azure Functions

AWS Lambda

ServiceNow Flow Designer

Job description

About the Role

You'll own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing, field-based role - you'll be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team in the morning and collaborating with internal engineering and product teams in the afternoon.

This is not a back-office engineering role - you will be in front of customers regularly and are expected to travel up to 25% of the time.

What You'll Own

• Customer Technical Relationships: Serve as the primary technical owner across 5-8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle.


• Solution Design & Architecture: Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges - leveraging the Moveworks Platform in innovative and meaningful ways.


• Integration & Implementation: Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.


• Strategic Advisory: Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.


• Product Feedback Loop: Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.


• Reusability & Knowledge Sharing: Generalize successful customer solutions into reusable templates and share learnings broadly across the team.

About You

You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success - and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team.

• Customer-First Mindset: You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts - architecture diagrams, solution proposals, SOWs - tailored to both technical and business audiences.


• Technical Mastery: You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.


• Curiosity & Adaptability: You are a rapid learner with high technical aptitude - equally curious about what's happening under the hood and why a business process works the way it does.


• Product Judgment: You have strong product taste and are obsessed with delivering exceptional experiences for end users.


• Entrepreneurial Grit: You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions.


• Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.

Required

• 8+ years of experience in a customer-facing technical role - Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer


• Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers


• Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)


• Willingness and ability to travel up to 25% of the time


• Ability to operate across multiple business functions and technical domains

Preferred

• Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta


• Familiarity with Linux and Windows environments and command line


• Current on the latest AI tools, frameworks, and agentic design patterns - and thoughtful about how to apply them to build reliable, scalable solutions

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and the assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

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