Engineer

Tata Consultancy Services; Katy (TX); On-site; USD 95,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Katy, Texas, seeks a ServiceNow ITSM Integration SME to design and implement integrations between ServiceNow and third-party applications, using REST, SOAP, IntegrationHub, Flow Designer, and MID Server.

You will lead integration testing, support upgrades, map data fields, configure authentication, and collaborate with engineering and infrastructure teams to resolve complex integration issues, ensuring security and alignment with enterprise architecture.

Qualifications

• Extensive experience with ServiceNow ITSM integrations.
• Proven ability to design and implement complex integration architectures.

Responsibilities

• Act as SME for ServiceNow ITSM integrations and design integrations with third-party apps.
• Lead testing, SIT, UAT, regression testing, and production implementation activities.
• Support upgrades and ensure compatibility of existing integrations.

Skills

ServiceNow ITSM

Integration knowledge

Troubleshooting

Incident management

Problem management

Tools

REST APIs

SOAP APIs

IntegrationHub

Flow Designer

MID Server

Import Sets

Transform Maps

Scripted REST APIs

Job description

ServiceNow ITSM Integration SME

Key Responsibilities

• Act as the Subject Matter Expert (SME) for ServiceNow ITSM integrations.
• Design and implement integrations between ServiceNow and third-party applications.
• Develop and maintain integrations using REST APIs, SOAP APIs, webhooks, IntegrationHub, and MID Server.
• Configure and support IntegrationHub spokes, Flow Designer, REST/SOAP integrations, Import Sets, and Transform Maps.
• Integrate ServiceNow ITSM with monitoring, event management, CMDB, asset management, identity, cloud, and other enterprise platforms.
• Support integrations for Incident, Problem, Change, Request, Knowledge, and Configuration Management processes.
• Analyze integration requirements and define appropriate integration architecture and data flows.
• Map data fields between ServiceNow and external applications.
• Configure authentication mechanisms such as OAuth, basic authentication, certificates, and API keys.
• Troubleshoot integration failures, data synchronization issues, API errors, and performance problems.
• Monitor integration health and proactively identify and resolve recurring failures.
• Work with application and infrastructure teams to investigate and resolve integration issues.
• Develop technical specifications, integration design documents, interface mapping documents, and support procedures.
• Lead integration testing, SIT, UAT, regression testing, and production implementation activities.
• Support ServiceNow upgrades and ensure existing integrations remain compatible.
• Review integration designs and provide technical guidance to ServiceNow developers and support teams.
• Ensure integrations follow ServiceNow best practices, security standards, and enterprise architecture guidelines.
• Participate in incident, problem, and change management activities related to integrations.
• Provide L3 support for complex integration-related issues.

Technical Skills

• Strong hands-on experience with ServiceNow ITSM.
• Strong knowledge of ServiceNow integration capabilities.
• Experience with:
• REST and SOAP APIs
• IntegrationHub
• Flow Designer
• MID Server
• Import Sets
• Transform Maps
• Scripted REST APIs

Salary Range- $95,000-$120,000 a year

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Location

Katy, TX

Function

TECHNOLOGY

Role

Engineer

ID

437168

Skills

Mainframe

Salary Range

$95,000 - $120,000