ServiceNow ITSM Architect & Implementation Lead

Ogx; Los Angeles (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

OGx Consulting in Los Angeles is seeking a ServiceNow ITSM Implementation Specialist to lead the end-to-end deployment of our ITSM platform, including IT Asset Management. The role requires designing technical architecture, configuring modules, and integrating ServiceNow with enterprise systems.

You will collaborate with stakeholders, translate requirements into scalable designs, mentor team members, and ensure governance and best practices.

Qualifications

• 7+ years of hands-on ServiceNow ITSM experience.
• Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.
• Working knowledge of ServiceNow SPM and ITAM modules.
• Ability to translate business requirements into scalable technical designs.
• Experience with hybrid or distributed teams and strong documentation.

Responsibilities

• Map as-is and design optimized to-be ITSM workflows across the full ServiceNow ITSM lifecycle.
• Advise on configuration options and best-practices for deployment of ServiceNow ITSM.
• Connect operational ITSM processes directly with ServiceNow frameworks.
• Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Skills

End-to-end ServiceNow ITSM

Architectural design

Software development

System integration

Project management

ITIL framework

Hybrid / distributed teams

Communication / stakeholder mgmt

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow SPM

Job description

OGx Consulting in Los Angeles is seeking a ServiceNow ITSM Implementation Specialist to lead the end-to-end deployment of our ITSM platform, including IT Asset Management. The role requires designing technical architecture, configuring modules, and integrating ServiceNow with enterprise systems.

You will collaborate with stakeholders, translate requirements into scalable designs, mentor team members, and ensure governance and best practices.