Service Now

Quantum Technologies. LLC; Los Angeles (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Quantum Technologies. LLC in Los Angeles seeks a ServiceNow ITSM Implementation Specialist for a 1–2 year engagement to lead the end-to-end ITSM rollout, including IT Asset Management integration.

The role involves mapping as-is workflows to optimized to-be designs, advising on deployment options, and connecting ITSM processes with ServiceNow frameworks while leveraging ITAM experience to tie hardware and software lifecycles into core ITSM workflows.

Qualifications

• 8+ years of hands-on ServiceNow ITSM experience.
• Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.
• Working knowledge of ServiceNow SPM and ITAM modules.

Responsibilities

• Map "as-is" and design optimized "to-be" workflows across the full ServiceNow ITSM lifecycle.
• Advise on configuration options and best-practices for deployment of ServiceNow ITSM.
• Connect operational ITSM processes directly with ServiceNow frameworks.
• Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Skills

ServiceNow ITSM

IT Asset Management

ITSM lifecycle

SPM

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Position Summary : Seeking a ServiceNow specialist to lead the end-to-end implementation of our ITSM platform, including IT Asset Management. LA Metro ITS is seeking a consultant for a 1 –2-year engagement as a ServiceNow ITSM Implementation Specialist, with an immediate target start date.

Key Responsibilities :

Map "as-is " and design optimized "to-be " workflows across the full ServiceNow ITSM lifecycle.

Advise on configuration options and best-practices for deployment of ServiceNow ITSM.

Connect operational ITSM processes directly with ServiceNow frameworks.

Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Qualifications :

8+ years of hands-on ServiceNow ITSM experience.

Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.

Working knowledge of ServiceNow SPM and ITAM modules.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.