ServiceNow ITSM Implementation Architect

Ogx; Los Angeles (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

OGx Consulting in Los Angeles is seeking a ServiceNow ITSM Implementation Specialist to lead the end-to-end deployment of our ITSM platform, including IT Asset Management. The role requires designing technical architecture, configuring modules, and integrating ServiceNow with enterprise systems.

You will collaborate with stakeholders, translate requirements into scalable designs, mentor team members, and ensure governance and best practices.

Qualifications

• 7+ years of hands-on ServiceNow ITSM experience.
• Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.
• Working knowledge of ServiceNow SPM and ITAM modules.
• Ability to translate business requirements into scalable technical designs.
• Experience with hybrid or distributed teams and strong documentation.

Responsibilities

• Map as-is and design optimized to-be ITSM workflows across the full ServiceNow ITSM lifecycle.
• Advise on configuration options and best-practices for deployment of ServiceNow ITSM.
• Connect operational ITSM processes directly with ServiceNow frameworks.
• Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Skills

End-to-end ServiceNow ITSM

Architectural design

Software development

System integration

Project management

ITIL framework

Hybrid / distributed teams

Communication / stakeholder mgmt

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow SPM

Job description

Company Description

OGx Consulting is a technology-focused advisory firm dedicated to creating measurable impact for organizations and the communities they serve. Led by technology enthusiasts and enablers, OGx partners with public and private sector clients to optimize operations, improve decision-making, and drive meaningful change. The company blends advisory, technology, and analytics to design strategically thoughtful solutions for complex business and societal challenges. Team members at OGx work in an environment that values innovation, collaboration, and outcomes that positively affect everyday citizens. More information about OGx can be found at weareogx.com.

Role Description

The ServiceNow ITSM Implementation Architect is a full-time, hybrid role based in the Los Angeles Metropolitan Area, with flexibility for partial work from home. This role is responsible for designing and implementing ServiceNow ITSM solutions, including defining technical architecture, configuring modules, and integrating ServiceNow with other enterprise systems. Day-to-day work includes collaborating with stakeholders to gather and translate requirements, creating architectural and design documentation, and guiding development teams through implementation and testing. The architect will oversee project delivery, ensure adherence to best practices and governance standards, and provide thought leadership on ITSM processes and ServiceNow capabilities. The role also involves troubleshooting complex issues, mentoring team members, and supporting continuous improvement of the ITSM platform.

Qualifications

• Candidates should possess strong Architecture and Architectural Design skills, with experience defining end-to-end ServiceNow ITSM solutions.


• Candidates should possess Software Development skills, including hands-on experience configuring and customizing ServiceNow and related platforms.


• Candidates should possess Integration skills, with the ability to design and implement interfaces between ServiceNow and other enterprise applications and data sources.


• Candidates should possess Project Management skills, including planning, coordination, stakeholder communication, and delivery within scope, time, and budget.


• Relevant experience with ServiceNow ITSM modules (e.g., Incident, Problem, Change, Request, CMDB) and ITIL-based service management practices.


• Ability to translate business requirements into scalable technical designs and clearly communicate solutions to both technical and non-technical audiences.


• Experience working in hybrid or distributed teams, with strong collaboration, documentation, and communication skills.


• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience; ServiceNow and ITIL certifications are beneficial.

Position Title:

ServiceNow ITSM Implementation Specialist

Position Summary:

Seeking a ServiceNow specialist to lead the end-to-end implementation of our ITSM platform, including IT Asset Management.

Key Responsibilities:

• Map \"as-is \" and design optimized \"to-be \" workflows across the full ServiceNow ITSM lifecycle.


• Advise on configuration options and best-practices for deployment of ServiceNow ITSM.


• Connect operational ITSM processes directly with ServiceNow frameworks.


• Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Qualifications:

• 7+ years of hands-on ServiceNow ITSM experience.


• Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.


• Working knowledge of ServiceNow SPM and ITAM modules.