ServiceNow ITSM Implementation Lead

Valiant Technologies LLC; Los Angeles (CA); On-site; USD 165,000 - 248,000; Full time

Job summary

Valiant Technologies LLC is seeking a ServiceNow ITSM Implementation Specialist to lead a 1–2 year engagement in Los Angeles. The role focuses on end-to-end ITSM implementation, including IT Asset Management, with immediate start date expectations.

The candidate should have 8+ years of hands-on ITSM experience and a proven track record delivering full-lifecycle ServiceNow ITSM implementations, plus working knowledge of SPM and ITAM modules.

Qualifications

• 8+ years of hands-on ServiceNow ITSM experience.
• Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.
• Working knowledge of ServiceNow SPM and ITAM modules.

Responsibilities

• Map as-is and design optimized to-be workflows across the full ServiceNow ITSM lifecycle.
• Advise on configuration options and best-practices for deployment of ServiceNow ITSM.
• Connect operational ITSM processes directly with ServiceNow frameworks.
• Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Skills

ServiceNow ITSM

ITSM lifecycle

SPM

ITAM

Tools

ServiceNow platform

Job description

Valiant Technologies LLC is seeking a ServiceNow ITSM Implementation Specialist to lead a 1–2 year engagement in Los Angeles. The role focuses on end-to-end ITSM implementation, including IT Asset Management, with immediate start date expectations.

The candidate should have 8+ years of hands-on ITSM experience and a proven track record delivering full-lifecycle ServiceNow ITSM implementations, plus working knowledge of SPM and ITAM modules.