Senior ServiceNow ITSM Implementation Lead

Robotic Technologies Automation; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Robotic Technologies Automation is seeking a ServiceNow ITSM Implementation Specialist to lead an end-to-end ITSM deployment, including IT Asset Management, on a 1–2 year engagement in Los Angeles. Immediate start date targeted.

The role requires guiding the design and configuration across the ITSM lifecycle and integrating ITAM lifecycles into core ITSM workflows. The candidate should have 8+ years of hands-on ITSM experience, a proven full-lifecycle implementation track record, and working

Qualifications

• 8+ years of hands-on ServiceNow ITSM experience.
• Proven track record delivering at least one full-lifecycle ServiceNow ITSM implementation.
• Working knowledge of ServiceNow SPM and ITAM modules.

Responsibilities

• Map "as-is" and design optimized "to-be" workflows across the full ServiceNow ITSM lifecycle.
• Advise on configuration options and best-practices for deployment of ServiceNow ITSM.
• Connect operational ITSM processes directly with ServiceNow frameworks.
• Leverage ServiceNow ITAM experience to integrate hardware/software lifecycles into core ITSM workflows.

Skills

ServiceNow ITSM

End-to-end ITSM implementation

ITAM experience

ITSM lifecycle design

ServiceNow SPM

Tools

ServiceNow platform

Job description

Robotic Technologies Automation is seeking a ServiceNow ITSM Implementation Specialist to lead an end-to-end ITSM deployment, including IT Asset Management, on a 1–2 year engagement in Los Angeles. Immediate start date targeted.

The role requires guiding the design and configuration across the ITSM lifecycle and integrating ITAM lifecycles into core ITSM workflows. The candidate should have 8+ years of hands-on ITSM experience, a proven full-lifecycle implementation track record, and working