ServiceNow ITOM Transformation Lead - Hybrid

EY; San Diego (CA); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive compensation and benefits package

Medical, dental, pension, 401(k) plans

Flexible vacation policy

Paid time off

Job summary

As a ServiceNow Consulting Manager at EY, you will lead transformation teams, managing project delivery from start to finish. This role involves building client relationships, mentoring team members, and ensuring high-quality outcomes.

The ideal candidate will have 4–6 years of relevant experience, service certifications, and a strong acumen in consulting. EY fosters a diverse work environment and offers a hybrid work model with comprehensive benefits.

Qualifications

• 4–6 years of relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the specified ServiceNow certifications.
• 5+ years of Big‑4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow Transformation teams and manage end-to-end project delivery.
• Engage in coding and user/customer requirement definition.
• Build client relationships and provide delivery guidance.
• Mentor and manage a multi-disciplinary team.

Skills

Business acumen

Conflict resolution

Executive communication

Problem-solving

Teamwork

Relationship building

Dependability

Organization

Education

Bachelor’s degree in Computer Science, Information Systems Management, Engineering or related discipline

Tools

ServiceNow

AI solutions

Job description

As a ServiceNow Consulting Manager at EY, you will lead transformation teams, managing project delivery from start to finish. This role involves building client relationships, mentoring team members, and ensuring high-quality outcomes.

The ideal candidate will have 4–6 years of relevant experience, service certifications, and a strong acumen in consulting. EY fosters a diverse work environment and offers a hybrid work model with comprehensive benefits.