ServiceNow ITOM Transformation Lead - Hybrid

EY; Grand Rapids (MI); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive compensation and benefits package

Medical and dental plans

Flexible vacation policy

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and manage end-to-end delivery of solutions. The role involves building client relationships, mentoring teams, and ensuring high-quality project outcomes.

The ideal candidate will have a Bachelor's degree, extensive experience in ServiceNow projects, and demonstrated leadership in a consulting environment. EY offers a hybrid work model, comprehensive benefits, and competitive salary ranging from $142,600 to $261,500.

Qualifications

• 4–6 years of relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow Certified Systems Administrator or Certified Application Developer.
• Minimum of two ServiceNow certifications required.

Responsibilities

• Lead ServiceNow Transformation teams managing end-to-end delivery.
• Engage in coding and specification creation.
• Mentor and manage a multi-disciplinary team.

Skills

Business acumen

Executive communication

Problem-solving

Relationship building

Agile delivery models

CMDB/ITOM integration

ServiceNow AI capabilities

Education

Bachelor’s degree in Computer Science or related discipline

Tools

ServiceNow

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and manage end-to-end delivery of solutions. The role involves building client relationships, mentoring teams, and ensuring high-quality project outcomes.

The ideal candidate will have a Bachelor's degree, extensive experience in ServiceNow projects, and demonstrated leadership in a consulting environment. EY offers a hybrid work model, comprehensive benefits, and competitive salary ranging from $142,600 to $261,500.