ServiceNow ITOM Transformation Lead - Hybrid

EY; Buffalo (NY); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible vacation policy

Hybrid work model

Job summary

As a ServiceNow Consulting Manager at EY, you will oversee projects in ServiceNow, ensuring high-quality delivery and building strong client relationships. You’ll lead multi-disciplinary teams, guiding them through planning, execution, and closure phases, while ensuring effective user interface development.

Required qualifications include a Bachelor’s degree, 4-6 years of ServiceNow experience, and various credentials. EY offers a comprehensive benefits package, including flexible vacation policies and hybrid work models.

Qualifications

• 4–6 years of relevant ServiceNow ITOM/CMDB project experience.
• 5+ years of Big‑4 or equivalent consulting experience.
• Valid U.S. driver’s license and ability to travel as needed.

Responsibilities

• Lead ServiceNow transformation teams in end-to-end project delivery.
• Define user/customer requirements focusing on mobile, web, and tablet.
• Guide management and delivery processes, ensuring quality outcomes.

Skills

Business acumen

Executive communication

Mentoring

Problem-solving

Conflict resolution

Teamwork

Dependability

Organization

Education

Bachelor’s degree in Computer Science or related discipline

Tools

ServiceNow

Project management tools

Job description

As a ServiceNow Consulting Manager at EY, you will oversee projects in ServiceNow, ensuring high-quality delivery and building strong client relationships. You’ll lead multi-disciplinary teams, guiding them through planning, execution, and closure phases, while ensuring effective user interface development.

Required qualifications include a Bachelor’s degree, 4-6 years of ServiceNow experience, and various credentials. EY offers a comprehensive benefits package, including flexible vacation policies and hybrid work models.