ITOM CMDB Architect: ServiceNow & BMC Discovery

TechDigital Group; Alpharetta (GA); On-site; USD 110,000 - 155,000; Full time

Job summary

TechDigital Group is seeking an experienced ITOM/CMDB specialist to design and govern robust CMDB architectures. You will drive automated discovery across hybrid environments, integrate with ServiceNow and BMC Discovery, and map services and dependencies while ensuring data quality and ITIL alignment.

You will lead cross-functional collaboration with infrastructure, cloud, app, network and security teams, mentor junior staff, and develop dashboards to improve CMDB visibility and compliance.

Qualifications

• 5+ years in ITOM with CMDB focus.
• Expert CMDB architectures, data accuracy and CI lifecycle.
• Experience integrating discovery tools into enterprise CMDBs.
• Strong ITIL/enterprise compliance knowledge.
• Advanced ServiceNow ITOM: Discovery, Service Mapping, MID Server.
• Mentor L2/L1 teams and provide L3 support for CMDB/discovery.

Responsibilities

• Design and govern CMDB architectures and data quality initiatives.
• Lead automated discovery and integration with ServiceNow and BMC Discovery.
• Implement service dependency mapping and CI lifecycle management.
• Provide L3 support for CMDB and discovery issues; mentor L2/L1 teams.
• Create dashboards and KPIs to measure CMDB health and discovery success.
• Collaborate with infrastructure, cloud, app, and security teams to ensure coverage.

Skills

ITOM

CMDB design

Discovery automation

ServiceNow ITOM

BMC Discovery

ITIL/ITSM

Service Mapping

MID Server

REST/SOAP APIs

Data quality analytics

CI lifecycle management

Data integration

Patterns customization

Credential management

Cross-functional collaboration

L3 CMDB support

Dashboards & KPIs

ITIL process integration

Education

Tools

ServiceNow

BMC Discovery

GlideScript

Flow Designer

REST APIs

SOAP APIs

Job description

TechDigital Group is seeking an experienced ITOM/CMDB specialist to design and govern robust CMDB architectures. You will drive automated discovery across hybrid environments, integrate with ServiceNow and BMC Discovery, and map services and dependencies while ensuring data quality and ITIL alignment.

You will lead cross-functional collaboration with infrastructure, cloud, app, network and security teams, mentor junior staff, and develop dashboards to improve CMDB visibility and compliance.