Remote ServiceNow CMDB Architect - ITOM & Discovery

Halian | Managed Services, Recruitment Agency & Contract Staffing; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Fully remote

Job summary

Halian is seeking an experienced ServiceNow CMDB Architect to lead enterprise CMDB solutions for a technology services client. You will own CMDB architecture, data models, governance, and integrations across ITOM, Discovery, and Service Mapping.

You will collaborate with enterprise architecture, IT operations, infrastructure, and application teams to ensure data quality, governance, and operational visibility across cloud and on-prem environments. This is a fully remote opportunity.

Qualifications

• 10+ years of hands-on ServiceNow experience, including enterprise platform architecture and implementation.
• 5+ years of ServiceNow CMDB experience, including architecture, design, implementation, and governance.
• Proven experience implementing ServiceNow ITOM, Discovery, and Service Mapping.
• Strong understanding of CSDM, CI class structures, relationships, and data modeling.
• Hands-on experience configuring the Identification and Reconciliation Engine (IRE).
• Experience with ServiceNow Discovery, MID Servers, Cloud Discovery, and Service Graph Connectors.
• Experience integrating ServiceNow with cloud platforms such as AWS, Azure, or GCP.
• Demonstrated experience improving CMDB data quality, governance, and operational maturity.

Responsibilities

• Lead the architecture, design, and implementation of enterprise ServiceNow CMDB solutions.
• Define CMDB architecture, data models, governance standards, and implementation roadmaps.
• Design and maintain CI classes, relationships, and lifecycle management processes.
• Implement and optimize the Common Service Data Model (CSDM) for consistency across services.
• Architect and implement ServiceNow Discovery for infrastructure, apps, and cloud environments.
• Lead Service Mapping solutions for critical applications and services.
• Integrate CMDB data with cloud platforms, monitoring tools, asset management systems, and enterprise apps.
• Develop integrations using IntegrationHub, REST/SOAP APIs, MID Servers, and Service Graph Connectors.

Skills

ServiceNow

CMDB

ITOM

Service Mapping

CSDM

Discovery

IRE

API Integrations

Architecture

Leadership

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

Tools

IntegrationHub

REST/SOAP APIs

MID Servers

Service Graph Connectors

Cloud Discovery

ServiceNow

Job description

Halian is seeking an experienced ServiceNow CMDB Architect to lead enterprise CMDB solutions for a technology services client. You will own CMDB architecture, data models, governance, and integrations across ITOM, Discovery, and Service Mapping.

You will collaborate with enterprise architecture, IT operations, infrastructure, and application teams to ensure data quality, governance, and operational visibility across cloud and on-prem environments. This is a fully remote opportunity.