ServiceNow ITOM Lead: CMDB & Discovery Expert

TechDigital Group; St. Louis (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an ITOM Specialist to drive the successful design and deployment of the ServiceNow platform. This role involves collaborating with internal stakeholders and external consultants to gather requirements and oversee the implementation of ITOM and CMDB processes. You will facilitate communication between teams, ensure compliance with best practices, and train users on the new platform. If you have a strong background in IT Service Management and experience with ServiceNow, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5-10 years of experience in building and deploying complex software applications.
• Strong understanding of ITIL best practices and experience applying them.

Responsibilities

• Act as the main contact between Technologies and the ServiceNow partner.
• Gather and document business requirements for ITOM/CMDB best practices.

Skills

ITOM Discovery

ServiceNow Implementation

Communication Skills

ITIL Best Practices

Software Development

Collaboration with Stakeholders

Education

Bachelor's degree in Computer Science

Equivalent work experience

Tools

ServiceNow

CMDB

CSDM

Job description

An established industry player is seeking an ITOM Specialist to drive the successful design and deployment of the ServiceNow platform. This role involves collaborating with internal stakeholders and external consultants to gather requirements and oversee the implementation of ITOM and CMDB processes. You will facilitate communication between teams, ensure compliance with best practices, and train users on the new platform. If you have a strong background in IT Service Management and experience with ServiceNow, this is an exciting opportunity to make a significant impact in a dynamic environment.