ServiceNow ITOM Architect

Infosys Limited; Raleigh (NC); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Disability coverage

Health & Dep Care Accounts

Insurance options

401(k) plan

Job summary

Infosys in the United States is seeking an Architecture Consultant 2 to lead design and implementation of ServiceNow ITOM, including Discovery, Service Mapping, Event Management, and CMDB health, with a strong focus on the CSDM framework.

You will evaluate multiple technologies, define integration strategies, document architectural frameworks, and collaborate with development teams to deliver scalable, secure solutions across cloud resources (AWS, Azure, GCP) while ensuring knowledge transfer

Qualifications

• Experience in design and hands-on implementation of ServiceNow ITOM – Discovery, Service Mapping, Event Management and Orchestration with deep understanding on IT Infrastructure.
• Experience in design and implementing CSDM framework and CMDB
• Strong hands-on experience implementing and supporting ServiceNow Discovery. Expertise with MID Server configuration, Discovery Patterns, Sensors, Identification & Reconciliation Engine (IRE), and CMDB health.
• Experience in integrating, discovering and managing AWS, Azure, GCP cloud resources within ServiceNow CMDB.
• ServiceNow Discovery, MID Server configuration, Discovery Patterns & Sensors, Identification & Reconciliation Engine (IRE), CMDB and CSDM – hands-on implementation and Troubleshooting experience
• Cloud resources integration and discovery – AWS, Azure, and GCP resources within ServiceNow CMDB
• Python scripting – for automation and tooling
• Cloud infrastructure concepts & networking – general cloud/networking knowledge
• AI-assisted development tools – GenAI coding assistants (e.g., GitHub Copilot)

Responsibilities

• Participate in customer discussions to gather and analyze system requirements for performance, security and scalability.
• Provide suggestions on solution architecture, contribute to tech framework development, support enterprise architecture definition, and drive design creation
• Identify suitable technologies and tools available in the market, and perform a comparative analysis in line with client's business requirement, thereby identifying optimal architectural solution options
• Participate in developing integration strategies based on validation of proof of concept of proposed architectural solutions
• Facilitate a smooth transition by ensuring knowledge transfer and adherence to quality standards, while contributing to the build and deployment automation strategy
• Collaborate with development teams to resolve complex technical issues using solution deployment and roll out methods, during build, deployment and support phases
• Analyze system performance basis architectural solutions implemented and support in identifying potential risks in the system landscape
• Create artifacts of architectural frameworks and technical solutions, thereby enriching team's knowledge repository

Skills

ServiceNow ITOM

ITOM – Discovery

Service Mapping

Event Management

Orchestration

CSDM framework

CMDB

Python scripting

Cloud concepts

AI tools (GenAI/GitHub Copilot)

Education

Bachelor’s degree or foreign equivalent

Tools

AWS

Azure

GCP

MID Server

Job description

State / Region / Province

Arizona, Connecticut, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

152888BR

Technical Skills 1

Technology|Infra_ToolAdministration-ITSM|ServiceNow-ITOM

Technical Skills 2

Technology|Infra_ToolAdministration-ITSM|ServiceNow

Technical Skills 3

Technology|Cloud Integration and API Management|Cloud Integration and API Management - ALL

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Architecture Consultant 2, your Area Of Responsibility will be as below:

• Participate in customer discussions to gather and analyze system requirements for performance, security and scalability.
• Provide suggestions on solution architecture, contribute to tech framework development, support enterprise architecture definition, and drive design creation
• Identify suitable technologies and tools available in the market, and perform a comparative analysis in line with client's business requirement, thereby identifying optimal architectural solution options
• Participate in developing integration strategies based on validation of proof of concept of proposed architectural solutions
• Facilitate a smooth transition by ensuring knowledge transfer and adherence to quality standards, while contributing to the build and deployment automation strategy
• Collaborate with development teams to resolve complex technical issues using solution deployment and roll out methods, during build, deployment and support phases
• Analyze system performance basis architectural solutions implemented and support in identifying potential risks in the system landscape
• Create artifacts of architectural frameworks and technical solutions, thereby enriching team's knowledge repository

Your contribution to the team:

• The ability to analyse, design, and develop scalable and secure architectures.
• A knack for assessing multiple technologies, tools and frameworks to recommend optimal solutions.
• Understanding of integration methodologies, proof-of-concept validation and deployment strategies.
• The ability to document architectural frameworks and solutions.
• Proactive communication with internal teams and clients, ensuring alignment with business objectives.
• A knack to keep with up technical advancements to ensure relevant and effective recommendations.
• The ability to maintain standards and ensure smooth transition through knowledge transfer

Required Skill and Experience

Experience required in:

• Experience and proven specialization in design and hands-on implementation of ServiceNow ITOM – Discovery, Service Mapping, Event Management and Orchestration with deep understanding on IT Infrastructure.
• Experience in design and implementing CSDM framework and CMDB
• Strong hands-on experience implementing and supporting ServiceNow Discovery. Expertise with MID Server configuration, Discovery Patterns, Sensors, Identification & Reconciliation Engine (IRE), and CMDB health.
• Experience in integrating, discovering and managing AWS, Azure, GCP cloud resources within ServiceNow CMDB.
• ServiceNow Discovery, MID Server configuration, Discovery Patterns & Sensors, Identification & Reconciliation Engine (IRE), CMDB and CSDM – hands-on implementation and Troubleshooting experience
• Cloud resources integration and discovery – AWS, Azure, and GCP resources within ServiceNow CMDB
• Python scripting – for automation and tooling
• Cloud infrastructure concepts & networking – general cloud/networking knowledge
• AI-assisted development tools – GitHub Copilot, ServiceNow AI tools, GenAI coding assistants

Preferred Skill and Experience

• ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Orchestration)
• Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation/parsing
• ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired
• Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
• Administration of a ServiceNow instance including the management of users, groups, and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary experience a plus
• AWS experience -extensive AWS expertise is a plus
• Experience with enterprise-scale ServiceNow deployments

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.