ServiceNow Technical Consultant - ITOM

Alldus; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Long-term contract with high likelihood of extension

Opportunity to work alongside senior architects

Job summary

A leading technology solutions provider is seeking an experienced ServiceNow Technical Consultant to support a large-scale ServiceNow implementation for a financial services organisation. This hybrid/remote role will focus on configuration, development, and integration, requiring hands-on expertise in ServiceNow. Responsibilities include configuring solutions, supporting ITSM implementations, and developing integrations. Ideal candidates will have experience in financial services and strong problem-solving skills. This long-term contract offers opportunities to work alongside senior architects in a transformative role.

Qualifications

• Proven experience as a ServiceNow Technical Consultant or Developer.
• Strong hands-on expertise with Glide APIs and Flow Designer.
• Experience working on ServiceNow implementations or enhancements.

Responsibilities

• Configure and develop solutions across the ServiceNow platform.
• Support implementation of core ServiceNow modules such as ITSM.
• Develop and support integrations using REST, SOAP, and MID Servers.

Skills

ServiceNow Technical Consultant / Developer

Glide APIs

Flow Designer

ITSM processes

Troubleshooting and problem-solving

ITOM modules

Integrations and MID Server architecture

Agile / DevOps methodologies

Education

ServiceNow certifications (CSA, CIS, or module-specific certs)

Experience in financial services, banking, or insurance

Job description

Location: Hybrid / Remote (as applicable)

We are seeking an experienced ServiceNow Technical Consultant to support a large‑scale ServiceNow implementation for a financial services organisation. This role will be hands‑on, focused on configuration, development, and integration, working closely with architects and business consultants to deliver high‑quality, scalable solutions aligned to ServiceNow best practices.

Key Responsibilities

• Configure and develop solutions across the ServiceNow platform
• Build and enhance functionality using:
  • Business Rules, Client Scripts, UI Policies
  • Flow Designer / Workflows
  • Script Includes and APIs
• Support implementation of core ServiceNow modules, primarily ITSM, with exposure to ITOM where required
• Develop and support integrations using REST, SOAP, and MID Servers
• Assist with data loads, CMDB population, and transformation activities
• Ensure solutions meet security, performance, and compliance standards expected in financial services
• Support testing, defect resolution, and go‑live activities
• Produce clear technical documentation and knowledge transfer materials

Required Skills & Experience

• Proven experience as a ServiceNow Technical Consultant / Developer
• Strong hands‑on expertise with:
  • Glide APIs
  • Flow Designer
  • Experience working on ServiceNow implementations or enhancements
• Good understanding of ITSM processes (Incident, Problem, Change, Request)
• Experience working in regulated or enterprise environments
• Strong troubleshooting and problem‑solving skills
• Exposure to ITOM modules (Discovery, Service Mapping, Event Management, CMDB)
• Experience with integrations and MID Server architecture
• ServiceNow certifications (CSA, CIS, or module‑specific certs)
• Experience in financial services, banking, or insurance
• Familiarity with Agile / DevOps delivery approaches

Why Apply?

• Long‑term contract with high likelihood of extension
• Hands‑on role within a major ServiceNow transformation programme
• Opportunity to work alongside senior architects and consultants
• Enterprise‑scale platform with real‑world complexity

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

Information Services