ServiceNow Solution Architect: ITOM, Now Assist & GenAI

Tata Consultancy Services; Edison (NJ); On-site; USD 159,800 - 188,000; Full time

Job summary

Tata Consultancy Services in Edison, New Jersey, seeks a seasoned ServiceNow Solution Architect to own end-to-end architecture, governance, and evolution of the IT Operations platform, spanning ITSM, ITOM, CMDB, observability, and Now Assist (GenAI).

You will drive AI-driven solutions, ensure scalability and security, and lead onshore/offshore teams with strong executive communication and RFP solutioning.

Qualifications

• 10+ years in ITSM / IT Operations solution delivery.
• 10+ years enterprise ServiceNow experience across ITOM, Now Assist, and CMDB.
• Strong understanding of major incidents, change risk, problem prevention, and service reliability.
• Proven capability integrating observability platforms with ServiceNow workflows.
• Executive communication skills with governance and design authority mindset.
• Proven experience designing and rolling out Now Assist / GenAI-enabled workflows.
• Strong working knowledge of ITOM & CMDB (service/CI context, event impact awareness).
• Experience integrating conversational AI with automation and enterprise workflows.

Responsibilities

• Provide architecture defense and governance for the ServiceNow platform.
• Lead RFP solutioning and multi-shore delivery teams (onshore and offshore).
• Communicate AI solution value clearly to operations and leadership.

Skills

ServiceNow expertise

ITOM

CMDB

GenAI/Now Assist

Architecture governance

RFP solutioning

Tools

ServiceNow

Observability platforms

Job description

Tata Consultancy Services in Edison, New Jersey, seeks a seasoned ServiceNow Solution Architect to own end-to-end architecture, governance, and evolution of the IT Operations platform, spanning ITSM, ITOM, CMDB, observability, and Now Assist (GenAI).

You will drive AI-driven solutions, ensure scalability and security, and lead onshore/offshore teams with strong executive communication and RFP solutioning.