ServiceNow Architect: CMDB, ITOM/ITAM & AI-Driven Insights

Zillion Technologies, Inc.; Ashburn (VA); On-site; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Job summary

Zillion Technologies, Inc. is seeking a senior ServiceNow architect to lead the platform's architecture, ownership of CMDB/CSDM health, and enable Discovery and Service Mapping at scale.

You will implement ITOM and ITAM, stand up certificate management, and deliver high-fidelity integrations with SCCM, Jamf, AWS, Nexthink, NetBox, Infoblox, and more. You'll explore practical AI/GenAI use cases to boost productivity and decision-making, build dashboards and KPIs, and mentor engineers while

Qualifications

• 8–10+ years on ServiceNow; 5+ in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping.
• Hands-on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations.
• Strong Identification & Reconciliation, Data Manager, reporting/PA.
• Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDB-AM alignment.
• Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting.
• Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.

Responsibilities

• Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
• Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
• Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
• HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
• Stand up certificate inventory/management; automate issuance/renewal and alerts.
• Build dashboards/KPIs; establish governance, runbooks, and guardrails.
• Partner cross-functionally (Infra/Cloud/Asset) and mentor engineers.

Skills

ServiceNow architecture

CMDB/CSDM

ITOM/ITAM

Discovery & Service Mapping

Scripting Glide/JS

IntegrationHub/Flow Designer

MID troubleshooting

Cloud integrations

Data reconciliation

Job description

Zillion Technologies, Inc. is seeking a senior ServiceNow architect to lead the platform's architecture, ownership of CMDB/CSDM health, and enable Discovery and Service Mapping at scale.

You will implement ITOM and ITAM, stand up certificate management, and deliver high-fidelity integrations with SCCM, Jamf, AWS, Nexthink, NetBox, Infoblox, and more. You'll explore practical AI/GenAI use cases to boost productivity and decision-making, build dashboards and KPIs, and mentor engineers while