ServiceNow ITAM Engineer - Asset Lifecycle & Compliance

Kforce Inc; Katy (TX); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA / FSA

401(k)

Job summary

Kforce has a client that seeks a ServiceNow IT Asset Management Engineer in Katy, TX. You will own ITAM capabilities within ServiceNow, evolving HAM Pro and SAM Pro, aligning ITAM with CMDB, Discovery, and Service Graph, and supporting CSDM and enterprise data strategy.

You will collaborate with IT, finance, procurement, operations, vendors, information security, and compliance to improve asset visibility, manage software licenses, and identify cost optimization opportunities.

Qualifications

• 5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or related enterprise technology
• Hands-on experience implementing HAM Pro and SAM Pro
• Experience with CMDB, Discovery, and/or Service Graph
• Experience supporting asset lifecycle processes, governance, compliance, and audit readiness
• Experience in retail, multi-site, or distributed operating environments preferred
• Experience designing automation-driven workflows across the asset lifecycle
• Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts
• Strong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states
• Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support
• Strong cross-functional collaboration and stakeholder management skills
• Ability to translate business requirements into scalable, maintainable ITAM solutions
• Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure
• Preferred certifications include CIS-HAM, CIS-SAM, CIS-ITOM, CSA, or related ServiceNow credentials

Responsibilities

• Serve as technical owner for ITAM capabilities within ServiceNow and evolve HAM Pro and SAM Pro
• Align ITAM with CMDB, Discovery, and Service Graph; support CSDM and enterprise data strategy
• Partner with IT, finance, procurement, operations, vendors, Information Security, and compliance to improve asset visibility and risk posture
• Build KPIs, dashboards, and reporting for asset performance, lifecycle health, spend visibility, and compliance exposure
• Mature ITAM into a scalable enterprise-grade capability across distributed or multi-site environments, including retail operations with 325+ locations

Skills

ServiceNow ITAM

CMDB

HAM Pro

SAM Pro

Discovery

Service Graph

Asset lifecycle governance

Cross-functional collaboration

Tools

ServiceNow HAM Pro

ServiceNow SAM Pro

CMDB

Discovery

Service Graph

Job description

Kforce has a client that seeks a ServiceNow IT Asset Management Engineer in Katy, TX. You will own ITAM capabilities within ServiceNow, evolving HAM Pro and SAM Pro, aligning ITAM with CMDB, Discovery, and Service Graph, and supporting CSDM and enterprise data strategy.

You will collaborate with IT, finance, procurement, operations, vendors, information security, and compliance to improve asset visibility, manage software licenses, and identify cost optimization opportunities.