ServiceNow ITAM Engineer — Asset Lifecycle & Compliance

Paladin Consulting; Katy (TX); On-site; USD 120,000 - 155,000; Full time

Job summary

Paladin Consulting is seeking an ITAM lead to own and evolve the ServiceNow HAM Pro and SAM Pro capabilities within a dynamic enterprise environment. You will align asset data with CMDB/Discovery/Service Graph under CSDM, drive automation across asset lifecycles, and ensure governance, compliance, and audit readiness across 325+ retail locations.

You will partner with security and compliance teams to strengthen asset visibility and optimize licensing, while delivering KPI dashboards and scalable

Qualifications

• Experience with ServiceNow ITAM, CMDB, IT Operations or related enterprise tech environment.
• Hands-on experience implementing HAM Pro and SAM Pro.
• Experience with CMDB, Discovery and Service Graph.
• Experience supporting asset lifecycle processes, governance, compliance, and audit readiness.
• Experience in retail, multi-site, or distributed operating environments preferred.

Responsibilities

• Serve as the technical owner for ITAM capabilities within the ServiceNow platform.
• Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture.
• Align ITAM with CMDB, Discovery, and Service Graph to ensure a single trusted source of asset data.
• Translate business requirements into scalable, maintainable ITAM solutions while minimizing technical debt.
• Drive automation of asset lifecycle workflows and continuous platform improvement.
• Lead asset lifecycle processes from procurement through disposal, ensuring accuracy and auditability.
• Define and enforce data standards, normalization rules, and governance controls across asset classes.
• Establish and support ITAM governance processes for audit readiness and regulatory compliance.
• Partner with Information Security and compliance teams to strengthen asset visibility and risk posture.
• Identify software license compliance risks and cost optimization opportunities.
• Develop KPIs, dashboards, and reporting for asset performance and compliance exposure.
• Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability.
• Support alignment to CSDM and enterprise data strategy, improving data quality and consistency.
• Help mature ITAM into an enterprise-grade capability supporting 325+ retail locations.

Skills

ServiceNow ITAM architecture

CMDB, Discovery, Service Graph

CSDM concepts

Automation-driven workflows

Asset lifecycle governance

Dashboards and reporting

Tools

HAM Pro

SAM Pro

CMDB

Discovery

Service Graph

Job description

Paladin Consulting is seeking an ITAM lead to own and evolve the ServiceNow HAM Pro and SAM Pro capabilities within a dynamic enterprise environment. You will align asset data with CMDB/Discovery/Service Graph under CSDM, drive automation across asset lifecycles, and ensure governance, compliance, and audit readiness across 325+ retail locations.

You will partner with security and compliance teams to strengthen asset visibility and optimize licensing, while delivering KPI dashboards and scalable