Senior ServiceNow ITAM/HAM/SAM Engineer

Jobtailor; California (MO); Hybrid; USD 120,000 - 160,000; Full time

Job summary

U.S. Bank seeks a Senior ServiceNow IT Asset Management specialist to design, implement and optimize HAM and SAM solutions. You will collaborate with governance, security, and technology teams to strengthen asset controls and ensure compliance.

You will develop integrations, support ITAM lifecycle processes, and lead design reviews while mentoring teammates and driving modernization across the ServiceNow platform. A CSA/CAD is expected, with CIS-HAM/SAM/CIS-ITAM preferred.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Five to six years of relevant experience.
• ServiceNow development experience with strong expertise in IT Asset Management (ITAM).
• Deep experience implementing and supporting ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Strong proficiency with JavaScript, Glide API, Flow Designer, Integration Hub, Business Rules, Script Includes, and Client Scripts.
• Experience with CMDB, ServiceNow Discovery, Asset Lifecycle Management, and Configuration Management processes.
• Expertise developing and supporting REST APIs, SOAP services, and enterprise system integrations.
• Strong understanding of ServiceNow platform architecture, security models, ACLs, update sets, application development, and platform governance.
• Knowledge of asset governance, compliance controls, auditing requirements, operational support, and risk management best practices.
• Experience working within Agile Scrum environments, including sprint planning, backlog refinement, story estimation, testing, deployment, and SDLC delivery.
• Ability to design scalable ServiceNow solutions using platform configuration best practices while minimizing unnecessary customizations and maintaining long-term platform supportability.
• Proven ability to contribute within highly collaborative teams, proactively support teammates, share knowledge, and drive successful delivery of team objectives.
• Required ServiceNow Certified System Administrator (CSA)
• Required ServiceNow Certified Application Developer (CAD)
• Preferred ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• Preferred ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Preferred ServiceNow Certified Implementation Specialist – IT Asset Management (CIS-ITAM)
• Ability to work from a U.S. Bank location three or more days per week
• Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Responsibilities

• Analyze, design, test, develop, and maintain best-in-class software experiences.
• Design, develop, and maintain ServiceNow ITAM solutions, including HAM and SAM.
• Configure and support asset lifecycle processes covering procurement, deployment, inventory management, compliance, reclamation, and retirement.
• Develop and maintain integrations between ServiceNow, CMDB, Discovery, procurement systems, warehouse solutions, and asset management platforms.
• Build automated workflows and solutions to improve asset governance, compliance monitoring, certification, and remediation.
• Collaborate with business stakeholders, governance teams, security partners, and technology organizations to implement enterprise asset management controls.
• Support software license optimization, compliance audits, publisher true-ups, and remediation efforts.
• Troubleshoot complex production issues, perform root cause analysis, and improve system reliability, scalability, and performance.
• Support ServiceNow platform upgrades, releases, testing, deployment, and ongoing maintenance.
• Lead technical design reviews, mentor team members, drive best practices, and contribute to modernization and continuous improvement.
• Take responsibility for software artifacts and adhere to U.S. Bank standards.
• Work within Agile software development lifecycle and DevOps principles

Skills

ServiceNow

IT Asset Management

HAM

SAM

JavaScript

REST APIs

Integration Hub

Glide API

ServiceNow Discovery

Agile Scrum

Mentoring

Platform governance

Education

Bachelor’s degree or equivalent

Tools

CSA Certification

CAD Certification

CIS-HAM

CIS-SAM

CIS-ITAM

REST API development

SOAP services

CMDB

Discovery

Job description

U.S. Bank seeks a Senior ServiceNow IT Asset Management specialist to design, implement and optimize HAM and SAM solutions. You will collaborate with governance, security, and technology teams to strengthen asset controls and ensure compliance.

You will develop integrations, support ITAM lifecycle processes, and lead design reviews while mentoring teammates and driving modernization across the ServiceNow platform. A CSA/CAD is expected, with CIS-HAM/SAM/CIS-ITAM preferred.