ServiceNow Engineer

Paladin Consulting; Katy (TX); On-site; USD 120,000 - 155,000; Full time

Job summary

Paladin Consulting is seeking an ITAM lead to own and evolve the ServiceNow HAM Pro and SAM Pro capabilities within a dynamic enterprise environment. You will align asset data with CMDB/Discovery/Service Graph under CSDM, drive automation across asset lifecycles, and ensure governance, compliance, and audit readiness across 325+ retail locations.

You will partner with security and compliance teams to strengthen asset visibility and optimize licensing, while delivering KPI dashboards and scalable

Qualifications

• Experience with ServiceNow ITAM, CMDB, IT Operations or related enterprise tech environment.
• Hands-on experience implementing HAM Pro and SAM Pro.
• Experience with CMDB, Discovery and Service Graph.
• Experience supporting asset lifecycle processes, governance, compliance, and audit readiness.
• Experience in retail, multi-site, or distributed operating environments preferred.

Responsibilities

• Serve as the technical owner for ITAM capabilities within the ServiceNow platform.
• Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture.
• Align ITAM with CMDB, Discovery, and Service Graph to ensure a single trusted source of asset data.
• Translate business requirements into scalable, maintainable ITAM solutions while minimizing technical debt.
• Drive automation of asset lifecycle workflows and continuous platform improvement.
• Lead asset lifecycle processes from procurement through disposal, ensuring accuracy and auditability.
• Define and enforce data standards, normalization rules, and governance controls across asset classes.
• Establish and support ITAM governance processes for audit readiness and regulatory compliance.
• Partner with Information Security and compliance teams to strengthen asset visibility and risk posture.
• Identify software license compliance risks and cost optimization opportunities.
• Develop KPIs, dashboards, and reporting for asset performance and compliance exposure.
• Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability.
• Support alignment to CSDM and enterprise data strategy, improving data quality and consistency.
• Help mature ITAM into an enterprise-grade capability supporting 325+ retail locations.

Skills

ServiceNow ITAM architecture

CMDB, Discovery, Service Graph

CSDM concepts

Automation-driven workflows

Asset lifecycle governance

Dashboards and reporting

Tools

HAM Pro

SAM Pro

CMDB

Discovery

Service Graph

Job description

• Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platform
• Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture
• Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data
• Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt
• Drive automation of asset lifecycle workflows and continuous platform improvement
• Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance
• Define and enforce data standards, normalization rules, and governance controls across asset classes
• Establish and support ITAM governance processes for audit readiness and regulatory compliance
• Partner with Information Security and compliance teams to strengthen asset visibility and risk posture
• Identify software license compliance risks and cost optimization opportunities across the enterprise
• Develop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposure
• Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability
• Support alignment to CSDM and enterprise data strategy, improving consistency and quality of asset data
• Help mature ITAM into a scalable, enterprise-grade capability supporting 325+ retail locations

Work Experience

• Experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment
• Hands-on experience implementing and supporting HAM Pro and SAM Pro
• Experience with CMDB, Discovery, and/or Service Graph
• Experience supporting asset lifecycle processes, governance, compliance, and audit readiness
• Experience in retail, multi-site, or distributed operating environments preferred

Skills

• ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states
• Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts
• Translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture
• Design automation-driven workflows across the asset lifecycle
• Software licensing, asset lifecycle governance, compliance controls, and audit support
• Build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure