ServiceNow ITAM Developer – HAM Pro & SAM Pro

Zoho; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

TriluxTech is seeking a hands-on ServiceNow ITAM Developer to lead HAM Pro and SAM Pro implementations remotely. The ideal candidate brings 5+ years of Dev experience and a track record of configuring, customizing, integrating, and supporting ServiceNow HAM Pro and SAM Pro.

You will design asset lifecycle workflows, model normalization, software licensing, CMDB/Discovery integrations, and automation. Strong scripting, Flow Designer, and Reporting skills are required.

Qualifications

• 5+ years of ServiceNow development experience.
• Hands-on HAM Pro and SAM Pro implementation.
• Experience configuring, integrating, and supporting HAM Pro and SAM Pro.
• Strong CMDB/Discovery integration and data reconciliation.
• Proficiency with Flow Designer, IntegrationHub, and REST/SOAP integrations.

Responsibilities

• Configure, customize, and maintain HAM Pro and SAM Pro.
• Develop HAM Workspace and SAM Workspace functionality.
• Configure asset and software lifecycle workflows and playbooks.
• Configure and maintain hardware/software models, normalization rules, asset records, entitlements, contracts, and catalogs.
• Customize out-of-box functionality where required while following ServiceNow development best practices.
• Troubleshoot and resolve technical issues across HAM Pro, SAM Pro, CMDB, and related ServiceNow modules.

Skills

ServiceNow HAM Pro

ServiceNow SAM Pro

Hardware Asset Management

Software Asset Management

REST/SOAP APIs

IntegrationHub

Flow Designer

CMDB & Discovery

Scripting (Glide)

ITIL knowledge

Tools

MID Server

REST API integrations

SOAP API integrations

Job description

Job Title: ServiceNow ITAM Developer – HAM Pro & SAM Pro

Experience Level:5+ years

Location:Remote

Employment Type:Full-time

Work timings : 3 pm to 11 pm

Position Overview

We are looking for a hands-on ServiceNow ITAM Developer with strong technical experience in both Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).

The ideal candidate should have experience configuring, customizing, developing, integrating, and supporting ServiceNow HAM Pro and SAM Pro, rather than working only in a functional or process-oriented ITAM role.

The candidate will be responsible for developing and optimizing IT Asset Management solutions, including asset lifecycle workflows, model normalization, software licensing, entitlement management, CMDB/Discovery integrations, automation, reporting, and custom ServiceNow configurations.

Key Responsibilities

• Configure, customize, and maintain ServiceNow HAM Pro and SAM Pro based on business and technical requirements.
• Develop and customize HAM Workspace and SAM Workspace functionality.
• Configure asset and software lifecycle processes, workflows, approvals, tasks, and playbooks.
• Configure and maintain hardware/software models, normalization rules, asset records, entitlements, contracts, and catalogs.
• Customize out-of-box functionality where required while following ServiceNow development best practices.
• Troubleshoot and resolve technical issues across HAM Pro, SAM Pro, CMDB, and related ServiceNow modules.

2. Hardware Asset Management – HAM Pro

• Configure and support the complete hardware asset lifecycle:
• Configure hardware models, model categories, asset classes, lifecycle stages, and asset states.
• Configure HAM workflows, lifecycle events, playbooks, approvals, and fulfillment processes.
• Perform hardware model normalization and maintain accurate hardware inventory.
• Support asset-CI relationships and synchronization between HAM Pro, CMDB, and Discovery.
• Identify and resolve duplicate, missing, or inconsistent asset and CI records.
• Develop automation for asset assignment, reclamation, retirement, and lifecycle activities.

3. Software Asset Management – SAM Pro

• Configure and maintain ServiceNow SAM Pro functionality.
• Configure software models, publisher models, entitlements, license metrics, license compliance, and reconciliation.
• Configure and maintain software normalization and reconciliation processes.
• Support publisher packs such as Microsoft, Oracle, Adobe, IBM, and other major software publishers.
• Configure license compliance and reclamation processes.
• Develop automation for software lifecycle, entitlement management, reclamation, and renewal workflows.
• Support complex licensing models including perpetual, subscription, SaaS, enterprise agreements, and consumption-based licensing.
• Support license optimization, true-up forecasting, and compliance reporting.

4. ServiceNow Development & Customization

• Build and customize workflows using Flow Designer and other ServiceNow automation capabilities.
• Develop custom integrations using REST/SOAP APIs, IntegrationHub, MID Server, and other integration technologies.
• Configure catalog items, record producers, notifications, approvals, and fulfillment workflows.
• Create reusable scripts and components following ServiceNow development standards.
• Perform debugging, code reviews, performance optimization, and root-cause analysis.
• Minimize unnecessary customizations and use ServiceNow out-of-box functionality wherever appropriate.

5. CMDB, Discovery & Data Reconciliation

• Integrate and maintain relationships between HAM, SAM, CMDB, and Discovery.
• Troubleshoot asset-to-CI synchronization and reconciliation issues.
• Configure Discovery data mapping and identify data-quality issues affecting ITAM processes.
• Develop solutions for duplicate, missing, or inaccurate asset/CI records.
• Support reconciliation and data hygiene processes across ITAM and CMDB.
• Ensure accurate software and hardware inventory data across integrated sources.

6. Integrations & Automation

• Develop and maintain integrations between ServiceNow ITAM and external systems such as:
• SCCM/MECM
• Discovery
• Procurement systems
• Contract management systems
• Software/license management platforms
• Use REST APIs, IntegrationHub, MID Server, Import Sets, Transform Maps, and Scheduled Jobs for data integration and automation.
• Automate repetitive ITAM activities and improve operational efficiency.
• Develop reports, dashboards, and KPIs for HAM and SAM operations.
• Create reporting around:
• Software compliance
• Cost savings
• True-up forecasting
• Utilize Performance Analytics where required.

8. ITAM Governance & Collaboration

• Work closely with ITAM, SAM, HAM, CMDB, Discovery, Procurement, Security, Infrastructure, and ServiceNow Platform teams.
• Translate business requirements into technical ServiceNow solutions.
• Document technical configurations, customizations, integrations, and operational procedures.
• Participate in testing, deployment, upgrades, and production support.
• Ensure solutions align with ITIL, CSDM, ServiceNow ITAM best practices, and organizational development standards.

Required Technical Skills

• 5+ years of ServiceNow development experience.
• Strong hands-on experience with both ServiceNow HAM Pro and SAM Pro.
• Strong experience with HAM Workspace and SAM Workspace.
• Proven experience in ServiceNow customization and configuration, not only functional ITAM operations.
• Strong ServiceNow scripting experience using:
• Glide APIs
• Business Rules
• Script Includes
• Client Scripts
• UI Actions
• ACLs
• Scheduled Jobs
• Strong experience with Flow Designer and IntegrationHub.
• Experience developing REST/SOAP integrations and APIs.
• Strong understanding of CMDB, Discovery, Asset-CI synchronization, and reconciliation.
• Experience with hardware and software model normalization.
• Experience with software entitlements, license reconciliation, publisher packs, and software compliance.
• Experience integrating ServiceNow with Intune, SCCM/MECM, procurement systems, or other inventory sources.
• Strong understanding of ITAM processes and ITIL principles.
• Ability to troubleshoot complex technical issues and perform root-cause analysis.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM).
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM).
• ITIL 4 Foundation.
• Experience with ServiceNow upgrades, scoped applications, custom applications, and ATF.
• Experience with large enterprise ITAM implementations.
• Experience supporting software publishers such as Microsoft, Oracle, IBM, Adobe, SAP, and Autodesk.