Senior Engineer, IT System Operations

NextGenEnergyJobs; Atlanta, Northern (GA, KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Aprio seeks a seasoned ServiceNow CMDB professional in Atlanta to design and maintain a CMDB aligned with the CSDM, govern data ownership, and enforce data quality across the lifecycle. You will build integrations from Intune, SentinelOne, and Dynatrace while governing IRE rules and reconcilement strategies.

The role requires hands-on CMDB experience, ITAM knowledge, and ITIL/ITSM fluency. A focus on data accuracy and cross-functional collaboration will drive success in this critical enterprise

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
• 3–5+ years IT experience, with 2–3 years focused on ServiceNow CMDB/IT Asset Management.
• Hands-on experience with ServiceNow CMDB, CSDM, Discovery, and IRE.
• Working knowledge of ITAM disciplines (HAM and SAM), software licensing, and end-to-end asset lifecycle management.
• Experience integrating third-party data sources into ServiceNow using REST/SOAP, IntegrationHub, MID Servers, and transform maps.
• Solid understanding of ITIL/ITSM processes (Incident, Problem, Change, Configuration Management).
• ServiceNow certifications such as CIS- Discover, CIS-HAM, CIS-SAM, CSA or CAD are a plus.
• Experience migrating from another ITSM platform to ServiceNow.
• Familiarity with Intune, SentinelOne, and Dynatrace.

Responsibilities

• Design, build, and maintain the CMDB aligned with CSDM, including CI classes and relationships.
• Establish CMDB governance: data ownership, lifecycle states, naming conventions, and health policies.
• Monitor CMDB health with dashboards and KPIs; remediate duplicates and misclassifications.
• Configure and maintain ServiceNow Discovery, MID Servers, and Service Graph Connectors.
• Build integrations ingesting asset data from sources like Microsoft Intune, SentinelOne, and Dynatrace.
• Administer IRE, reconciliation rules, data source precedence, and transform maps.
• Own asset lifecycle management from procurement to retirement; manage HAM and SAM Pro.
• Define reconciliation processes across endpoint, security, and observability platforms to maintain single source of truth.
• Develop data normalization routines, audit checks, and data quality metrics.
• Collaborate with Incident, Problem, and Change Management to support impact analysis and change risk.
• Support service mapping and definition of business and application services.
• Create reports, dashboards, and Performance Analytics for IT leadership.

Skills

CMDB governance

Data analysis

Cross-functional collaboration

Problem solving

Attention to detail

Education

Bachelor's degree in IT/CS

Equivalent experience

Tools

ServiceNow CMDB

Discovery

IntegrationHub

MID Server

Transform maps

Performance Analytics

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.

Key Responsibilities

• Design, build, and maintain the CMDB in alignment with the ServiceNow Common Service Data Model (CSDM), including CI classes, attributes, and relationships.
• Establish and enforce CMDB governance — data ownership, CI lifecycle states, naming conventions, and CMDB health policies covering completeness, correctness, and compliance.
• Monitor CMDB health through dashboards and KPIs; identify and remediate duplicate, orphaned, stale, and misclassified configuration items.
• Configure and maintain ServiceNow Discovery, MID Servers, and Service Graph Connectors to automatically populate and update configuration items.
• Build and manage integrations that ingest and reconcile asset and configuration data from sources such as Microsoft Intune, SentinelOne, and Dynatrace into the CMDB.
• Administer the Identification and Reconciliation Engine (IRE), reconciliation rules, data source precedence, and transform maps to prevent data conflicts and preserve data integrity.
• Own the hardware and software asset lifecycle — from request and procurement through deployment, maintenance, and retirement or disposal.
• Administer Hardware Asset Management (HAM) and Software Asset Management (SAM Pro), including software models, license entitlements, allocation, reclamation, and license compliance.
• Manage contracts, warranties, purchase orders, and vendor/publisher data; track asset costs and support software true-ups, renewals, and audits.
• Define and operate reconciliation processes across endpoint management, security, and observability platforms to maintain a single source of truth as data transitions from SolarWinds to ServiceNow.
• Develop data normalization routines, audit checks, and exception handling; measure, report, and continuously improve data quality metrics.
• Partner with Incident, Problem, and Change Management to ensure CI relationships accurately support impact analysis, blast-radius assessment, and change risk evaluation.
• Support service mapping and the definition of business services, application services, and their dependencies.
• Build reports, dashboards, and Performance Analytics to surface CMDB health, asset compliance, and lifecycle KPIs for IT leadership and stakeholders.
• Ensure configuration and asset practices align with Aprio's IT Asset Management Standard and applicable security and compliance requirements (e.g., SOC 2).
• Provide accurate, timely asset and CI data to support audits, risk management, and security operations.
• Document standard operating procedures, runbooks, and governance standards, and contribute to the ongoing maturity of the ITSM program.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 3-5+ years of IT experience, with at least 2-3 years focused on ServiceNow CMDB and/or IT Asset Management.
• Hands-on experience with the ServiceNow CMDB, CSDM, Discovery, and the Identification and Reconciliation Engine (IRE).
• Working knowledge of ITAM disciplines (HAM and SAM), software licensing models, and end-to-end asset lifecycle management.
• Experience integrating third-party data sources into ServiceNow using REST/SOAP, IntegrationHub, MID Servers, and import sets/transform maps.
• Solid understanding of ITIL / ITSM processes — Incident, Problem, Change, and Configuration Management.
• Strong data analysis skills, attention to detail, and a demonstrated commitment to data quality.
• ServiceNow certifications: CIS - Discovery, CIS - Hardware Asset Management, CIS - Software Asset Management, Certified System Administrator (CSA), or Certified Application Developer (CAD).
• Experience migrating from another ITSM platform (e.g., SolarWinds Service Desk) to ServiceNow.
• Familiarity with endpoint, security, and observability tooling such as Microsoft Intune, SentinelOne, and Dynatrace.
• Experience working in a regulated or professional services environment.
• ServiceNow: CMDB, CSDM, Discovery, IRE, ITOM, HAM, SAM Pro, Flow Designer / IntegrationHub, Performance Analytics.
• Integration & Data: REST/SOAP APIs, MID Server, import sets, transform maps, SQL, data normalization.
• Analytical thinking and structured problem-solving.
• Meticulous attention to detail and data accuracy.
• Clear written and verbal communication with technical and non-technical audiences.
• Strong cross-functional collaboration across IT operations, security, and service management teams.
• Ownership, accountability, and a continuous-improvement mindset.