ServiceNow IT Asset Management (ITAM) SME

TALENT Software Services; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

TALENT Software Services is seeking a ServiceNow IT Asset Management (ITAM) SME to lead the implementation, administration, and optimization of ITAM across the organization. The role covers HAM, SAM Pro, asset lifecycle management, discovery, and CMDB integrations.

You will collaborate with Infrastructure, Security, Procurement, and Compliance teams to maximize asset value and ensure audit readiness. Responsibilities include developing robust reports and dashboards, configuring ITAM modules, and

Qualifications

• Must have hands-on experience implementing and supporting ServiceNow ITAM solutions.
• Experience with HAM and SAM Pro deployments across enterprise environments.
• Strong knowledge of Discovery, CMDB integrations, and ITAM reporting.

Responsibilities

• Lead the implementation, administration, and optimization of ServiceNow IT Asset Management (ITAM) solutions.
• Provide expertise across hardware and software asset management and lifecycle management.
• Develop reports, dashboards, and KPIs for asset utilization and license compliance.
• Collaborate with cross-functional teams including Infrastructure, Security, and Compliance.
• Participate in ServiceNow upgrades, patching, and integration efforts.

Skills

ServiceNow

IT Asset Management

HAM

SAM Pro

Asset Lifecycle Management

CMDB integrations

Discovery

ITSM

JavaScript

REST integrations

SOAP integrations

LDAP

JDBC

PowerShell

FedRAMP

ITIL

Agile/Scrum

Tools

ServiceNow Flow Designer

IntegrationHub

Job description

• Provide expertise across:
• Manage end-to-end IT asset lifecycle processes, including:
• Asset lifecycle management.
• Implement data transformations using:

• Location: Chicago, IL / Dallas, TX
• Duration: 6 months
• Experience Required: 4-6 years
• Primary Skill: ServiceNow
• Role: ServiceNow IT Asset Management (ITAM) SME

Role Overview

• Lead the implementation, administration, and optimization of ServiceNow IT Asset Management (ITAM) solutions.
• Provide expertise across:
  • Hardware Asset Management (HAM).
  • Software Asset Management (SAM Pro).
  • Asset Lifecycle Management.
  • Discovery and CMDB integrations.
• Collaborate with cross-functional teams, including:
  • Infrastructure.
  • Security.
  • Procurement.
  • Application Support.
  • Compliance.
• Establish effective asset management practices across the organization.
• Support audits and compliance initiatives.
• Maximize the business value and utilization of IT assets.
• Provide strong expertise in ServiceNow ITAM modules, ITIL processes, integrations, reporting, and stakeholder management.

Required Skills & Key Responsibilities

• Design, implement, configure, and support ServiceNow ITAM solutions.
• Manage and support:
  • Hardware Asset Management (HAM).
  • Software Asset Management (SAM).
  • Asset Lifecycle Management.
  • Discovery and CMDB integrations.
• Configure and maintain ServiceNow ITAM modules.
• Configure and maintain:
  • Workflows.
  • Forms.
  • Business rules.
  • Integrations.
• Configure complex publisher packs for major software vendors, including:
  • Microsoft.
  • Oracle.
  • IBM.
  • SAP.
• Manage end-to-end IT asset lifecycle processes, including:
  • Procurement.
  • Deployment.
  • Maintenance.
  • Retirement.
• Support software license compliance and entitlement management.
• Support software audits and audit-readiness activities.
• Perform data reconciliation between:
  • CMDB.
  • ServiceNow Discovery.
  • Procurement systems.
  • Asset repositories.
• Develop reports, dashboards, and KPIs for:
  • Asset utilization.
  • License compliance.
  • Asset lifecycle management.
  • ITAM performance.
• Troubleshoot ServiceNow platform issues.
• Provide production support for ServiceNow ITAM solutions.
• Collaborate with IT, Procurement, Security, and Compliance teams on asset governance initiatives.
• Participate in ServiceNow upgrades, patching, and platform enhancement activities.
• Document technical designs, configurations, processes, and operational procedures.

ServiceNow Development & Integration

• Experience with ServiceNow Flow Designer.
• Experience with IntegrationHub.
• Develop and maintain ServiceNow integrations using:
  • REST.
  • SOAP.
  • LDAP.
  • JDBC.
• Experience with large-scale ServiceNow FedRAMP implementations and integrations.
• Understand FedRAMP security, authorization, and continuous monitoring requirements.
• Develop and maintain JavaScript to meet business and technical requirements.
• Develop and maintain PowerShell scripts for automation and platform requirements.
• Implement data transformations using:
  • File-based processes.
  • Scripting.
  • ServiceNow transformation capabilities.

Architecture & Security

• Demonstrate relevant IT architecture experience.
• Understand network architecture and security implications associated with integrations.
• Design secure and reliable integration architectures.
• Understand security requirements for enterprise ServiceNow implementations.
• Apply FedRAMP security and compliance principles where applicable.

Testing & Quality Assurance

• Knowledge of software testing methodologies, including:
  • Unit Testing.
  • System Integration Testing (SIT).
  • Performance Testing.
  • User Acceptance Testing (UAT).
  • Client-specific testing.
• Develop repeatable processes for:
  • Development.
  • Testing.
  • Staging.
  • Production.
• Support reliable, highly available environments.
• Ensure development and deployment processes are consistent and repeatable.

Certifications & Methodologies

• Must be a ServiceNow Certified System Administrator.
• Knowledge of Agile/Scrum methodology.
• Basic knowledge of ITIL and industry standards.
• Knowledge of Software Development Life Cycle (SDLC).
• Apply ITIL-aligned processes to ServiceNow ITAM operations and service management.

Essential Skills

• ServiceNow.
• ServiceNow IT Asset Management (ITAM).
• Hardware Asset Management (HAM).
• Software Asset Management (SAM/SAM Pro).
• Asset Lifecycle Management.
• ServiceNow Discovery.
• CMDB.
• ServiceNow Flow Designer.
• IntegrationHub.
• REST/SOAP integrations.
• LDAP/JDBC integrations.
• JavaScript.
• PowerShell.
• FedRAMP.
• ITIL.
• Agile/Scrum.
• SDLC.
• ServiceNow Certified System Administrator.