ServiceNow CMDB / HAM / SAM Solution Architect

Women AI Labs; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

Women AI Labs is seeking an experienced ServiceNow CMDB Architect to design and govern CMDB architecture, CI lifecycles, and CSDM-aligned service models. You will lead identification and reconciliation, integrate discovery sources, and ensure data integrity across hardware and software assets.

The role requires deep CMDB expertise, HAM/SAM proficiency, and strong experience with Discovery, Service Mapping, and enterprise integrations.

Qualifications

• 8+ years in IT operations, asset management, configuration management, or enterprise technology.
• 5+ years of ServiceNow experience.
• Deep CMDB knowledge.
• Strong HAM and/or SAM experience.
• Understanding of asset and CI lifecycle relationships.
• Experience with Discovery and enterprise integrations.

Responsibilities

• CMDB and CSDM: establish CMDB architecture and governance.
• Define CI classes, relationships, ownership, and lifecycle standards.
• Design CSDM-aligned service models and define authoritative sources.
• Configure Identification and Reconciliation rules; design CMDB health and certification controls.
• Support Discovery and Service Mapping architecture; prevent duplicate and conflicting CI creation.
• Hardware Asset Management: design hardware lifecycle processes.
• Architect receiving, inventory, stockroom, deployment, transfer, repair, refresh, reclamation, and disposal.
• Connect procurement, contracts, assets, users, locations, and configuration records.
• Define model and asset governance; support physical inventory and audit processes.
• Software Asset Management: design software entitlement and license-management processes.
• Establish normalization and reconciliation; define compliance and optimization workflows.
• Support publisher audits, true-up analysis, and license reclamation.
• Integrate software discovery sources; connect SAM to contracts, procurement, CMDB, and financial processes.

Skills

IT operations

Asset management

Configuration management

Enterprise technology

CI lifecycle relationships

Discovery

Service Mapping

IntegrationHub ETL

Tools

ServiceNow

Discovery

Service Mapping

IntegrationHub ETL

Oracle integrations

SAP integrations

HAM Pro

SAM Pro

CIS Discovery

CIS Service Mapping

Job description

Design integrated Configuration Management and IT Asset Management solutions connecting services, infrastructure, hardware, software, procurement, contracts, discovery, inventory, compliance, and financial optimization.

What you'll do

• CMDB and CSDM: establish CMDB architecture and governance
• Define CI classes, relationships, ownership, and lifecycle standards
• Design CSDM-aligned service models and define authoritative sources
• Configure Identification and Reconciliation rules; design CMDB health and certification controls
• Support Discovery and Service Mapping architecture; prevent duplicate and conflicting CI creation
• Hardware Asset Management: design hardware lifecycle processes
• Architect receiving, inventory, stockroom, deployment, transfer, repair, refresh, reclamation, and disposal
• Connect procurement, contracts, assets, users, locations, and configuration records
• Define model and asset governance; support physical inventory and audit processes
• Software Asset Management: design software entitlement and license-management processes
• Establish normalization and reconciliation; define compliance and optimization workflows
• Support publisher audits, true-up analysis, and license reclamation
• Integrate software discovery sources; connect SAM to contracts, procurement, CMDB, and financial processes

Required qualifications

• 8+ years in IT operations, asset management, configuration management, or enterprise technology
• 5+ years of ServiceNow experience
• Deep CMDB knowledge
• Strong HAM and/or SAM experience
• Understanding of asset and CI lifecycle relationships
• Experience with Discovery and enterprise integrations

Preferred experience

• CSDM
• Discovery
• Service Mapping
• IntegrationHub ETL
• IRE
• CMDB Health
• HAM Pro
• SAM Pro
• SaaS License Management
• Procurement
• Contract Management
• Oracle or SAP integrations

Preferred certifications

• ServiceNow CSA
• CIS Discovery
• CIS Service Mapping
• CIS Hardware Asset Management
• CIS Software Asset Management
• CTA preferred