ServiceNow - ITAM Capability Owner

Apex Systems; Leawood (KS); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401K with company match

Employee stock purchase plan (ESPP)

HSA

Career coaching

Job summary

Everforth Apex is seeking a ServiceNow ITAM Capability Owner to lead HAM and SAM, define the roadmap, and govern the backlog for the ITAM capabilities on the ServiceNow platform.

This role demands 5+ years in product ownership or Agile delivery with hands-on ServiceNow experience, strong stakeholder management, and a deep understanding of ITIL practices. The position offers on-site onboarding with subsequent hybrid work and collaboration across procurement, finance, infra, and security teams.

Qualifications

• 5+ years in product ownership, business analysis, or Agile delivery with hands-on ServiceNow experience.
• Define and execute a product strategy, roadmap, and vision aligned with enterprise goals.
• Strong knowledge of ServiceNow ITAM HAM and SAM modules.
• Technical fluency to discuss architecture, CMDB relationships, software licensing, integrations, and data flow.
• Strong knowledge of Agile frameworks (Scrum, SAFe) and ITIL service management practices.
• Excellent communication, facilitation, and stakeholder management skills.
• Self-starter, able to function autonomously and deliver outcomes.
• BS in Information Technology, Computer Science, Business, or related field.

Responsibilities

• Act as the domain authority and product owner for ITAM in ServiceNow.
• Define and execute the product strategy, roadmap, and vision for ITAM.
• Own, groom, and prioritize the capability backlog with structured user stories and acceptance criteria.
• Balance competing priorities across value, software compliance, asset lifecycle, and cost.
• Define end-to-end asset lifecycle processes from procurement to retirement.
• Facilitate workshops and serve as the primary interface between business stakeholders and the delivery team.
• Operate within Agile frameworks and ITIL service management practices.
• Partner with procurement, finance, infrastructure, and security teams to improve asset visibility and governance.

Skills

ServiceNow

Product ownership

Agile delivery

Roadmap

Backlog management

Stakeholder management

ITAM knowledge

HAM/SAM

Technical fluency

Education

BS in IT/CS/Business or related field

Tools

ServiceNow HAM

ServiceNow SAM

CMDB

Licensing

Job description

Job#: 3049330

Job Description

ServiceNow - ITAM Capability Owner

Location: Overland Park, KS or Cary, NC

Role Overview

We are seeking a ServiceNow ITAM Capability Owner to serve as the domain authority and product owner for the IT Asset Management (ITAM) capabilities on the ServiceNow platform. This role is a single accountable leader for capability maturity, backlog health, prioritization, stakeholder alignment, and governance discipline across Hardware Asset Management (HAM) and Software Asset Management (SAM). You will define the roadmap, shape and prioritize the backlog, and ensure platform investments translate into scalable, business-aligned results.

Key Responsibilities

• Act as the domain authority and product owner for IT Asset Management (ITAM), accountable for capability maturity, outcomes, and enhancement of existing platform capabilities.
• Define and execute the product strategy, roadmap, and vision for ITAM, aligning with enterprise goals.
• Own, groom, and prioritize the capability backlog, translating business needs into structured user stories and acceptance criteria.
• Balance competing priorities across business value, software compliance, asset lifecycle management, cost optimization, and platform health.
• Define and maintain end-to-end asset lifecycle processes, including procurement, deployment, utilization, compliance, reclamation, and retirement.
• Serve as the primary interface between business stakeholders and the delivery team, facilitating workshops to gather and refine requirements.
• Operate within Agile frameworks and apply ITIL service management practices to backlog and process decisions.
• Partner with procurement, finance, infrastructure, and security teams to improve asset visibility, governance, and cost management.

Required Qualifications

• 5+ years in product ownership, business analysis, or Agile delivery, with hands-on ServiceNow platform experience.
• Proven ability to define and execute a product strategy, roadmap, and vision aligned with enterprise goals.
• Strong, practical understanding of ServiceNow ITAM modules, including Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Technical fluency to discuss architecture, CMDB relationships, software licensing, integrations, and data flow.
• Strong knowledge of Agile frameworks (Scrum, SAFe) and ITIL service management practices.
• Excellent communication, facilitation, and stakeholder management skills.
• Must be a self-starter, able to function autonomously and deliver agreed-upon outcomes.
• BS in Information Technology, Computer Science, Business, or a related field (additional experience accepted in lieu of a degree).

Preferred Qualifications

• ServiceNow Certified Implementation Specialist in a relevant domain (e.g., CIS-HAM, CIS-SAM).
• Experience implementing or managing Hardware Asset Management (HAM) and Software Asset Management (SAM) programs.
• Experience defining AI use cases in ServiceNow or similar platforms, including Generative AI concepts.
• Understanding of software publisher licensing models and software compliance best practices.
• ITIL 4 Foundation certification or ServiceNow Certified System Administrator (CSA).

Work Model

• Initial onboarding period requires 5 days per week on-site.
• Following onboarding, the role will be a hybrid model with 3 days per week in the office.
• Candidates must be local or have a firm commitment to relocate.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804‑523‑8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804‑523‑8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.