Field Implementation Specialist II

Apex Systems; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

ESPP

401K with company match

HSA

EAP

Certification discounts

Job summary

Everforth Apex in Houston, TX is seeking a Field Implementation Specialist II to support a hardware lifecycle refresh project. The role focuses on preparing, setting up, reclaiming, and deploying new iOS devices to internal business groups, with a strong onsite presence at Bush Intercontinental Airport.

You will interact with customer-facing clients, perform asset tracking, and collaborate in a team to deliver reliable, user-friendly support.

Qualifications

• High School Diploma or GED required.
• Less than 5 years of experience; junior-level role.

Responsibilities

• Deliver concierge-style internal support.
• Troubleshoot iOS devices.
• Explain technical information in plain language.
• Perform asset tracking duties.
• Work in a team with shared responsibility.
• Document issues and escalate when necessary.
• Maintain a customer-focused approach and manage expectations.
• Adhere to reliability and punctuality standards.

Job description

Job#: 3052853

Job Description:

Field Implementation Specialist II

Location: Houston, Texas (Onsite)

Role Overview

We are seeking a Field Implementation Specialist to support a hardware lifecycle refresh project. This position is located in Houston, Texas, at Bush Intercontinental Airport. The role involves preparing, setting up, reclaiming, and deploying new iOS devices to internal business groups. This position requires interacting with customer-facing clients, asset tracking, and a consistent onsite presence.

Key Responsibilities

• Deliver high-quality, concierge-style support to internal clientele.
• Troubleshoot and resolve issues with iOS devices.
• Communicate technical information in clear, non-technical language.
• Perform organizational and asset tracking duties.
• Work in a team environment, demonstrating shared responsibility and accountability.
• Document all technical support issues and elevate when necessary.
• Maintain a customer-focused approach and manage expectations.
• Adhere to reliability and punctuality standards.

Required Qualifications

• Education: A High School Diploma or GED is required.
• Experience: This is a junior-level role requiring less than 5 years of experience.

Skills

• Strong customer service, troubleshooting, and problem-solving skills.
• Excellent interpersonal and collaboration abilities.
• Knowledge of iOS devices and general troubleshooting for this platform.
• Strong service orientation and verbal and written communication skills.
• Understanding of basic cybersecurity knowledge and best practices.

Preferred Qualifications

• Experience with ServiceNow or Service Desk.
• Previous experience in a retail or customer service role.

Company Information

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation Request

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Additional Information

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.