Senior ServiceNow HRSD Architect / Expert

Apex Systems; Merrifield (VA); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

ESPP

401K

HSA

EAP

Discount programs

Certification discounts

Job summary

Everforth Apex Systems is seeking a Senior ServiceNow HRSD Architect/Expert in Merrifield, Virginia, offering a hybrid work model. The role focuses on designing, configuring, and optimizing HRSD solutions with a deep expertise in ServiceNow, including Employee Center Pro, HR Case Management, and Knowledge Management.

The candidate should hold CSA and CAD certifications, demonstrate advanced JavaScript/Glide scripting abilities, REST/SOAP APIs, and experience with HR processes.

Qualifications

• 6+ years of ServiceNow experience with Human Resources case management.
• 4+ years of product development experience in the ServiceNow HR Service Delivery (HRSD) product.
• Strong understanding of HR processes and workflows.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Advanced proficiency in ServiceNow development, including scripting (JavaScript and Glide scripting), UI Policies, Business Rules, Client Scripts, and REST/SOAP APIs.

Responsibilities

• Participate in the full software development life cycle, including analysis, design, configuration, testing, training, and operational support.
• Design, prototype, test, and implement ServiceNow HRSD solutions, including Employee Center Pro, HR Case Management, and Knowledge Management.
• Develop, test, and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules.
• Create reports and dashboards to display KPIs and provide insights related to HR services and business processes.
• Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions.
• Perform system testing, debugging, and troubleshooting to resolve technical issues and ensure the stability of HRSD solutions.
• Document, maintain, and update policies, procedures, and controls for platform operation and the software development life cycle.
• Ensure all custom development aligns with ServiceNow best practices and governance standards.
• Provide technical support and guidance to HR stakeholders and end-users.
• Stay informed about ServiceNow platform updates and recommend enhancements to optimize HRSD functionality.

Skills

ServiceNow

JavaScript

Glide scripting

REST APIs

Agile

Communication

Tools

Oracle HCM Cloud

Microsoft 365

Job description

Senior ServiceNow HRSD Architect / Expert

Job #: 3052452

Location: Merrifield, Virginia (Hybrid)

Role Overview

We are seeking a Senior ServiceNow HRSD Architect / Expert with extensive experience in ServiceNow, including both System Administrator and Application Developer certifications. This business-functional and technical role is responsible for designing, configuring, implementing, and optimizing ServiceNow HRSD solutions to deliver an exceptional user experience.

Key Responsibilities

• Participate in the full software development life cycle, including analysis, design, configuration, testing, training, and operational support.
• Design, prototype, test, and implement ServiceNow HRSD solutions, including Employee Center Pro, HR Case Management, and Knowledge Management.
• Develop, test, and deploy ServiceNow HRSD solutions using scripting languages such as JavaScript, Glide scripting, and Business Rules.
• Create reports and dashboards to display KPIs and provide insights related to HR services and business processes.
• Collaborate with HR stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions.
• Perform system testing, debugging, and troubleshooting to resolve technical issues and ensure the stability of HRSD solutions.
• Document, maintain, and update policies, procedures, and controls for platform operation and the software development life cycle.
• Ensure all custom development aligns with ServiceNow best practices and governance standards.
• Provide technical support and guidance to HR stakeholders and end-users.
• Stay informed about ServiceNow platform updates and recommend enhancements to optimize HRSD functionality.

Required Qualifications

• 6+ years of ServiceNow experience with Human Resources case management.
• 4+ years of product development experience in the ServiceNow HR Service Delivery (HRSD) product.
• Strong understanding of HR processes and workflows.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Advanced proficiency in ServiceNow development, including scripting (JavaScript and Glide scripting), UI Policies, Business Rules, Client Scripts, and REST/SOAP APIs.
• Familiarity with integration best practices for enterprise systems (e.g., Oracle HCM Cloud, Microsoft 365).
• Experience with Agile development methodologies and tools.
• Excellent communication skills for interacting with technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience with ServiceNow AI platform tools and capabilities, including NowAssist and MoveWorks.

Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Company Information

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.