ServiceNow Implementation Lead (CMDB/CSDM)

Anakim Consulting Incorporated; Springfield (VA); On-site; USD 120,000 - 170,000; Full time

Job summary

Anakim Consulting Incorporated seeks a senior ServiceNow CMDB/Configuration Management lead to drive enterprise‑scale CMDB design, governance, and integration. You will work with Application Owners, IT Operations, and Security to define CIs, relationships, and data ownership, ensuring end‑to‑end CMDB functionality across governance, discovery, and change processes.

The role requires hands‑on experience with CMDB modeling, data normalization, and UAT planning, with an emphasis on delivering

Qualifications

• Elicit stakeholder needs and identify required CIs, attributes, and inter‑CI relationships.
• Document business requirements into clear functional/non‑functional artifacts (use cases, user stories, acceptance criteria).
• Analyze data sources, identify gaps and migration challenges into the CMDB.
• Define CMDB classes/attributes with ownership fields and normalize data for consistency.
• Establish relationships to accurately model environment and enable governance.

Responsibilities

• Map CMDB processes (Incident, Change, Problem, Asset) to support workflows.
• Define data governance policies for ownership, entry, updates, and data quality.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring for correct data flows.
• Define data-quality rules and metrics, and plan UAT with business users to validate requirements.
• Identify reporting needs and dashboards for environment insights and KPIs.

Skills

stakeholder needs elicitation

CI modeling

data governance

integration with discovery tools

documentation of requirements

UAT planning

Tools

Discovery tools

Ticketing systems

Monitoring

Job description

ServiceNow Implementation Lead (CMDB/CSDM)

Ashburn, VA 20147

Job Type: Full Time W2 (no 1099 or C2C)

Schedule: Mon-Fri

Location: On-Site; Must reside within commuting area

Security Access: Current DHS Suitability or eligibility to obtain CBP BI

Anakim Consulting has an immediate need for a senior level Implementation Specialist with enterprise-level Configuration Management expertise working with ServiceNow CMDB and hands‑on experience supporting enterprise architecture, IT operations, and data governance. Qualified candidates will have enterprise‑scale configuration management experience supporting business‑driven CMDB planning, organizational alignment, CI modeling, governance, and best‑practice implementation, preferably in a government contracting environment.

Responsibilities Include

Requirements and Analysis

• Elicit stakeholder needs across Application Owners, IT Operations, Security, etc—identify required CIs, critical attributes, and inter-CI relationships.
• Document business requirements into clear functional/non-functional artifacts (use cases, user stories, acceptance criteria).
• Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.

Data Model Design and Definition

• Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
• Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment.
• Normalize and standardize data to enforce CMDB consistency

Process Definition and Integration

• Map CMDB-related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
• Define data governance—policies for data ownership, entry, updates, and data-quality assurance.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.

Data Quality, Validation and Testing

• Define data-quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes.
• Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value.

Reporting & KPIs

• Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring.
• Define CMDB-enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes.

Training, Adoption and Ongoing Support

• Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency.
• Provide ongoing support and clarification on CMDB functionalities and data usage.

Communication and Stakeholder Management

• Facilitate workshops to gather requirements, resolve conflicts, and build consensus.
• Translate between business and technical teams—ensure concepts and outcomes are clearly understood across groups.