ServiceNow CMDB Lead — On-Site Enterprise ITSM

Anakim Consulting; Springfield (VA); On-site; USD 120,000 - 130,000; Full time

Job summary

Anakim Consulting seeks a senior ServiceNow Implementation Lead to drive enterprise CMDB design, governance, and data quality. You will define CMDB classes, relationships, and workflows, and lead stakeholder workshops across IT operations, security, and owners.

On-site in Ashburn, VA, you will ensure accurate CI modeling and integration with discovery and ticketing systems. Ideal candidates bring 10+ years IT experience, strong ServiceNow expertise, and the ability to work in a regulated

Qualifications

• U.S. Citizenship required.
• Current DHS Suitability or eligibility to obtain CBP security access.
• Availability to work on-site.
• 10 years of professional IT experience or combination of education and experience: BS degree (or 4 years of additional experience as substitute); MS degree (or 2 years of additional experience as substitute).
• 5+ years in Enterprise ITSM / CMDB / Configuration Management, governance, and data quality frameworks.
• ServiceNow expertise including CMDB, automated discovery, CSDM.
• Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions.
• Strong understanding of service mapping principles and CMDB ownership models.
• Excellent analytical, communication, documentation, facilitation, and standards development capabilities.
• Experience in regulated environments and large federated setups.

Responsibilities

• Elicit stakeholder needs across Application Owners, IT Operations, Security, etc. to identify required CIs and inter-CI relationships.
• Define CMDB classes and attributes with ownership fields; establish relationships to represent the environment.
• Map CMDB-related processes (Incident, Change, Problem, Asset) to support workflows; define data governance policies.
• Define data-quality rules and metrics; plan monitoring and remediation.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring for data flows.
• Identify reporting needs and dashboards for environment insights and compliance.
• Plan and conduct UAT with business users; design test cases to validate requirements.
• Lead workshops and ensure cross-team alignment; translate between business and technical teams.

Skills

CMDB

ServiceNow

CSDM

ITSM

Data governance

Data modeling

CI relationships

Discovery integration

Stakeholder facilitation

Documentation

Education

BS degree (or 4 years experience)

MS degree (or 2 years experience)

Tools

ITIL v4/v5

Job description

Anakim Consulting seeks a senior ServiceNow Implementation Lead to drive enterprise CMDB design, governance, and data quality. You will define CMDB classes, relationships, and workflows, and lead stakeholder workshops across IT operations, security, and owners.

On-site in Ashburn, VA, you will ensure accurate CI modeling and integration with discovery and ticketing systems. Ideal candidates bring 10+ years IT experience, strong ServiceNow expertise, and the ability to work in a regulated