ServiceNow CMDB Analyst

Jobtailor; Minnesota; On-site; USD 90,000 - 130,000; Full time

Job summary

U.S. Bank seeks an experienced CMDB Administrator to manage ServiceNow CI classes, ensure data quality, and drive CMDB governance. You will collaborate with engineering, infrastructure, and asset teams to resolve data issues and optimize discovery accuracy.

The role emphasizes data integrity, remediation, and dashboards to monitor CMDB health. A strong background in ITIL processes and enterprise environments is desirable, with CSA certification as a plus.

Qualifications

• 4+ years of hands-on ServiceNow experience.
• 4+ years of CMDB experience.
• Strong experience managing Configuration Item (CI) classes and CMDB data structures.
• Experience with CMDB health, data quality management, and remediation activities.
• Experience performing CMDB cleanup, reconciliation, and data integrity initiatives.

Responsibilities

• Administer and maintain CI classes within the ServiceNow CMDB.
• Monitor and improve CMDB data quality, integrity, and overall health.
• Perform CMDB cleanup, remediation, and reconciliation activities.
• Analyze CI data and relationships to identify gaps and opportunities for improvement.
• Support Discovery-related processes and validate discovered data accuracy.
• Partner with cross-functional teams to resolve CMDB data issues.
• Maintain and improve CMDB governance standards and documentation.
• Assist with CI relationship management and dependency mapping.
• Develop dashboards, reports, and metrics to measure CMDB health and effectiveness.
• Support Agile team workflows and platform enhancement initiatives.
• Identify opportunities to improve CMDB operational processes and reduce manual effort.
• Support audit readiness through accurate configuration data management.

Skills

ServiceNow Experience

CMDB Management

Data Quality Management

Analytical Problem-Solving

CMDB Governance

CMDB Health

Discovery

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Service Mapping

Service Graph Connector

IRE (Identification and Reconciliation Engine)

Job description

• Administer and maintain Configuration Item (CI) classes within the ServiceNow CMDB
• Monitor and improve CMDB data quality, integrity, and overall health
• Perform CMDB cleanup, remediation, and reconciliation activities
• Analyze CI data and relationships to identify gaps, inconsistencies, and opportunities for improvement
• Support Discovery-related processes and validate discovered data accuracy
• Partner with engineering, infrastructure, application, and asset management teams to resolve CMDB data issues
• Maintain and improve CMDB governance standards, processes, and documentation
• Assist with CI relationship management and dependency mapping activities
• Develop dashboards, reports, and metrics to measure CMDB health and operational effectiveness
• Participate in Agile team workflows and support ongoing platform enhancement initiatives
• Identify opportunities to improve CMDB operational processes and reduce manual effort
• Support audit readiness efforts through accurate configuration data management and documentation

Requirements

• 4+ years of hands-on ServiceNow experience
• 4+ years of Configuration Management Database (CMDB) experience
• Strong experience managing Configuration Item (CI) classes and CMDB data structures
• Experience with CMDB health, data quality management, and remediation activities
• Experience performing CMDB cleanup, reconciliation, and data integrity initiatives
• Working knowledge of ServiceNow Discovery
• Understanding of CSDM (Common Service Data Model)
• Experience collaborating with cross-functional technology teams
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work independently and manage operational responsibilities with limited supervision
• ServiceNow Service Mapping experience (nice to have)
• Service Graph Connector experience (nice to have)
• IT Asset Management (ITAM) experience (nice to have)
• Knowledge of Identification and Reconciliation Engine (IRE) (nice to have)
• Experience supporting CMDB governance initiatives (nice to have)
• Experience creating operational metrics, dashboards, and reporting (nice to have)
• Understanding of ITIL processes including Incident, Change, and Configuration Management (nice to have)
• Experience working within large enterprise technology environments (nice to have)
• ServiceNow Certified System Administrator (CSA) (nice to have)
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
• Employment eligibility verification through E-Verify applies in U.S. Bank facilities located in the United States and certain U.S. territories

Core Competencies

Demonstrates extensive experience in Configuration Management Database (CMDB) administration, focusing on data quality, integrity, and governance. Proficient in ServiceNow, with strong analytical skills to enhance operational processes and support cross-functional collaboration.

Highest-signal resume keywords

• ServiceNow Experience
• CMDB Management
• Data Quality Management
• Analytical Problem-Solving
• CMDB Governance

ATS Optimization Keywords

Hard Skills

• Configuration Item (CI) Management
• CMDB Cleanup
• Data Integrity Initiatives
• ServiceNow Discovery
• Operational Metrics Creation

Soft Skills

• Analytical Skills
• Troubleshooting Skills
• Independent Work

Certifications & Qualifications

• ServiceNow Certified System Administrator (CSA)

Industry Keywords

• IT Asset Management (ITAM)
• Common Service Data Model (CSDM)
• ITIL Processes
• Audit Readiness

Tools & Technologies

• ServiceNow
• Service Mapping
• Service Graph Connector
• Identification and Reconciliation Engine (IRE)