Lead ServiceNow CMDB Architect (DHS / CBP Access – On-Site)

International Executive Service Corps; Ashburn (VA); Hybrid; USD 140,000 - 210,000; Full time

Job summary

International Executive Service Corps in Ashburn, VA is seeking a Lead ServiceNow CMDB Architect to own the enterprise CSDM strategy, automated discovery, and data governance for a DHS/CBP environment on-site.

The role focuses on designing CI classes, leading workshops with stakeholders, integrating discovery patterns, and delivering governance metrics including MTTR and change success.

Qualifications

• U.S. Citizenship required (no dual citizenship).
• Current DHS Suitability or active CBP security access.
• 100% on-site availability.
• 10+ years IT experience (or 6+ years with a BS, 4+ years with an MS).
• 5+ years enterprise ITSM, CMDB, automated discovery, and CSDM architecture.
• Ability to lead cross-functional alignment sessions and translate requirements into governance models.

Responsibilities

• Architect & Model CSDM: design CI classes, attributes, relationships per best practices.
• Drive stakeholder alignment through workshops with Application Owners and IT Ops.
• Define requirements for automated discovery, ticketing, and monitoring tools.
• Establish data-quality scoring, automated remediation, and executive dashboards for KPIs (MTTR, change success).

Skills

CSDM design

ServiceNow CMDB

Automated discovery

Data governance

Stakeholder facilitation

ITSM

Executive dashboards

MTTR metrics

Tools

ServiceNow platform

Discovery tools

Monitoring tools

Job description

Lead ServiceNow CMDB Architect (DHS / CBP Access – On-Site)
Ashburn, VA 20147

Are you a senior ServiceNow expert looking to drive enterprise-scale transformation on a mission-critical federal program? We are seeking a Lead ServiceNow CMDB Architect to own the enterprise Common Service Data Model (CSDM) strategy, automated discovery, and data governance for a high-visibility Department of Homeland Security environment.

What You Will Do

• Architect & Model CSDM: Design CI classes, attribute definitions, and relationship topologies aligned with ServiceNow CSDM best practices across complex IT environments.
• Drive Stakeholder Alignment: Facilitate interactive workshops with Application Owners, IT Operations, and Security teams to resolve data ownership conflicts and build consensus.
• Integrate & Automate: Define requirements for automated discovery patterns, ticketing systems, and monitoring tools to maintain high-integrity, real-time data flows.
• Governance & Metrics: Establish data-quality scoring, automated remediation rules, and executive dashboards tracking operational KPIs like MTTR and change success rates.

Must-Have Qualifications

• U.S. Citizenship: Sole U.S. Citizenship required (no dual citizenship due to federal security mandates).
• Clearance / Access: Current DHS Suitability or active eligibility to obtain U.S. Customs and Border Protection (CBP) security access.
• Work Location: 100% on-site availability.
• IT Experience: 10+ years of progressive IT experience (or 6+ years with a BS degree / 4+ years with an MS degree).
• Specialized Expertise: 5+ years of dedicated enterprise ITSM, ServiceNow CMDB, automated discovery, and CSDM architecture experience.
• Facilitation: Proven ability to lead cross-functional alignment sessions and translate complex technical requirements into strategic governance models.

Preferred Experience

• Active or recent DHS/CBP Entry on Duty (EOD) status.
• ITIL v4 or v5 certification.
• Direct federal contracting or regulated enterprise experience.