ServiceNow Implementation Lead (CMDB/CSDM)

Anakim Consulting; Springfield (VA); On-site; USD 120,000 - 130,000; Full time

Job summary

Anakim Consulting seeks a senior ServiceNow Implementation Lead to drive enterprise CMDB design, governance, and data quality. You will define CMDB classes, relationships, and workflows, and lead stakeholder workshops across IT operations, security, and owners.

On-site in Ashburn, VA, you will ensure accurate CI modeling and integration with discovery and ticketing systems. Ideal candidates bring 10+ years IT experience, strong ServiceNow expertise, and the ability to work in a regulated

Qualifications

• U.S. Citizenship required.
• Current DHS Suitability or eligibility to obtain CBP security access.
• Availability to work on-site.
• 10 years of professional IT experience or combination of education and experience: BS degree (or 4 years of additional experience as substitute); MS degree (or 2 years of additional experience as substitute).
• 5+ years in Enterprise ITSM / CMDB / Configuration Management, governance, and data quality frameworks.
• ServiceNow expertise including CMDB, automated discovery, CSDM.
• Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions.
• Strong understanding of service mapping principles and CMDB ownership models.
• Excellent analytical, communication, documentation, facilitation, and standards development capabilities.
• Experience in regulated environments and large federated setups.

Responsibilities

• Elicit stakeholder needs across Application Owners, IT Operations, Security, etc. to identify required CIs and inter-CI relationships.
• Define CMDB classes and attributes with ownership fields; establish relationships to represent the environment.
• Map CMDB-related processes (Incident, Change, Problem, Asset) to support workflows; define data governance policies.
• Define data-quality rules and metrics; plan monitoring and remediation.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring for data flows.
• Identify reporting needs and dashboards for environment insights and compliance.
• Plan and conduct UAT with business users; design test cases to validate requirements.
• Lead workshops and ensure cross-team alignment; translate between business and technical teams.

Skills

CMDB

ServiceNow

CSDM

ITSM

Data governance

Data modeling

CI relationships

Discovery integration

Stakeholder facilitation

Documentation

Education

BS degree (or 4 years experience)

MS degree (or 2 years experience)

Tools

ITIL v4/v5

Job description

ServiceNow Implementation Lead (CMDB/CSDM)

Ashburn, VA 20147

Anakim Consulting is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regards to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full Time W2 (no 1099 or C2C)

Schedule: Mon-Fri

Location: On-Site; Must reside within commuting area

Security Access: Current DHS Suitability or eligibility to obtain CBP BI

Anakim Consulting has an immediate need for a senior level Implementation Specialist with enterprise-level Configuration Management expertise working with ServiceNow CMDB and hands‑on experience supporting enterprise architecture, IT operations, and data governance. Qualified candidates will have enterprise-scale configuration management experience supporting business‑driven CMDB planning, organizational alignment, CI modeling, governance, and best‑practice implementation, preferably in a government contracting environment.

Responsibilities include:

Requirements and Analysis

• Elicit stakeholder needs across Application Owners, IT Operations, Security, etc.-identify required CIs, critical attributes, and inter-CI relationships.
• Document business requirements into clear functional/non-functional artifacts (use cases, user stories, acceptance criteria).
• Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.

Data Model Design and Definition

• Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
• Establish relationships (e.g., "runs on," "connects to," "is composed of") to accurately represent the environment.
• Normalize and standardize data to enforce CMDB consistency

Process Definition and Integration

• Map CMDB-related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
• Define data governance-policies for data ownership, entry, updates, and data-quality assurance.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.

Data Quality, Validation and Testing

• Define data-quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes.
• Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value.

Reporting & KPIs

• Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring.
• Define CMDB-enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes.

Training, Adoption and Ongoing Support

• Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency.
• Provide ongoing support and clarification on CMDB functionalities and data usage.

Communication and Stakeholder Management

• Facilitate workshops to gather requirements, resolve conflicts, and build consensus.
• Translate between business and technical teams-ensure concepts and outcomes are clearly understood across groups.

Position Requirements

Requirements include:

• U.S. Citizenship (no dual citizenship)
• Current DHS Suitability or eligibility to obtain CBP security access
• Availability to work on-site
• 10 years of professional IT experience or combination of education and experience:
  • BS degree (or 4 years of additional experience as substitute)
  • MS degree (or 2 years of additional experience as substitute)
• 5+ years over overall experience in the following areas:
  • Enterprise ITSM / CMDB / Configuration Management experience
  • Demonstrated expertise in CMDB planning, modeling, governance, and data quality frameworks
  • Experience designing CI classes, relationships, and lifecycle management for complex organizations
• ServiceNow expertise including:
  • Proficiency with ServiceNow CMDB, automated discovery, CSDM
• Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions
• Strong understanding of service mapping principles and organizational CMDB ownership models
• Excellent analytical, communication, documentation, facilitation, and standards development capabilities
• Experience working within large, federated, or regulated environments
• Ability to work both independently and as part of a team
• Excellent written and verbal communication skills
• Availability to support full on-site schedule

Preferred qualifications.

• Current or recent Entry on Duty (EOD) access is preferred
• ITIL v4 or v5 certification
• Prior federal contracting environment experience
• Experience with enterprise architecture, IT operations, data governance

Full-Time/Part-Time: Full-Time

$120,000 - $130,000 annual salary + eligibility to participate in benefits program

Anakim Consulting is a privately held small company that provides growth opportunities for employees. Come join our team!

This position is currently accepting applications.