ServiceNow HRSD Delivery Manager

EY; Tucson (AZ); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package (medical/dental)

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and drive HRSD initiatives for client organizations. You will oversee complex engagements, mentor a multi-disciplinary team, and ensure delivery from planning through deployment in a dynamic consulting environment.

The role is client-facing with regular travel, offering a hybrid work model and opportunities to shape AI-enabled HRSD solutions and employee experiences across industries.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills

ServiceNow HRSD

Team leadership

Client relationship mgmt

Executive communication

AI in HRSD

Pre-sales support

Education

Bachelor's degree in CS/IS/Engineering

ServiceNow CSA

ServiceNow CAD

HR Service Delivery Specialist (Implementation)

Tools

ServiceNow platform

Now Assist / AI features

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and drive HRSD initiatives for client organizations. You will oversee complex engagements, mentor a multi-disciplinary team, and ensure delivery from planning through deployment in a dynamic consulting environment.

The role is client-facing with regular travel, offering a hybrid work model and opportunities to shape AI-enabled HRSD solutions and employee experiences across industries.