ServiceNow HRSD Analyst: ESC Solutions Lead
Sedgwick
14 days+
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Benefits offered by this job
Job summary
Qualifications
- Experience with ServiceNow HRSD.
- Strong ESC configuration experience.
- End-to-end configuration expertise.
- Ability to make independent configuration decisions.
Responsibilities
- Own configuration and ongoing enhancement of ServiceNow HRSD modules.
- Design and optimize the Employee Center experience.
- Analyze requirements and make solution design decisions.
- Configure workflows, Flow Designer automations, and platform logic.
- Evaluate configuration vs. customization trade-offs.
- Troubleshoot complex issues and guide resolution strategies.
Skills
Analytical thinking
Confident communicator
Ownership mindset
Documentation
Education
ServiceNow CSA
HRSD certification
Tools
ServiceNow HRSD
JavaScript exposure
Portal scripting
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