ServiceNow HRSD Analyst - Employee Center Lead

Sedgwick; Frankfort (KY); Remote; USD 80,000 - 85,000; Full time

Job summary

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through ServiceNow.

The role emphasizes ownership of configuration, design improvements, and independent decision-making within HRSD, enabling growth toward senior

Qualifications

• Experience with ServiceNow HRSD and strong ESC configuration.
• End-to-end configuration expertise in HRSD.
• Ability to make independent configuration decisions.
• Excellent analytical thinking and communication skills.

Responsibilities

• Own configuration and ongoing enhancement of ServiceNow HRSD modules.
• Design and optimize the Employee Center experience.
• Analyze requirements and make solution design decisions.
• Configure workflows, Flow Designer automations, and platform logic.
• Evaluate configuration vs. customization trade-offs.
• Troubleshoot complex issues and guide resolution strategies.

Skills

ServiceNow HRSD

ESC configuration

End-to-end configuration

Independent configuration decisions

Education

ServiceNow CSA

HRSD certification

Tools

JavaScript in ServiceNow

Portal scripting

Job description

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through ServiceNow.

The role emphasizes ownership of configuration, design improvements, and independent decision-making within HRSD, enabling growth toward senior