ServiceNow HR Application Analyst

Sedgwick; Knoxville (TN); Remote; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401k and matching

PTO

Disability and life insurance

Employee assistance

Flexible spending or HSA

Job summary

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, focusing on the Employee Center. The role moves beyond execution toward solution ownership and decision-making, shaping how HR services are delivered through ServiceNow.

You will own configuration, design efficient Employee Center experiences, and make independent decisions while growing toward senior-level responsibilities within a supportive, flexible environment.

Qualifications

• Experience with ServiceNow HRSD required.
• Strong ESC configuration experience and end-to-end configuration know-how.
• Ability to make independent configuration decisions.
• JavaScript exposure in ServiceNow and portal/widget scripting awareness.

Responsibilities

• Own configuration and ongoing enhancement of ServiceNow HRSD modules.
• Design and optimize the Employee Center experience.
• Analyze requirements and make solution design decisions.
• Configure workflows, Flow Designer automations, and platform logic.
• Evaluate configuration vs. customization trade-offs.
• Troubleshoot complex issues and guide resolutions.

Skills

ServiceNow HRSD

ESC configuration

End-to-end config

Independent decisions

JavaScript exposure

Portal scripting awareness

Development interest

Education

ServiceNow CSA (certified system administrator)

HRSD certification (service delivery)

Job description

Telecommuter TN

Telecommuter AR

Telecommuter FL

Telecommuter SC

Telecommuter MS

Telecommuter AL

Telecommuter LA

Telecommuter NC

Telecommuter TX

Telecommuter GA

Telecommuter KY

R76903

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

ServiceNow HR Application Analyst

Overview

We are seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through ServiceNow.

Key Responsibilities

• Own configuration and ongoing enhancement of ServiceNow HRSD modules
• Design and optimize the Employee Center experience
• Analyze requirements and make solution design decisions
• Configure workflows, Flow Designer automations, and platform logic
• Evaluate configuration vs. customization trade-offs
• Troubleshoot complex issues and guide resolution strategies

Required Skills & Experience

• Experience with ServiceNow HRSD
• Strong Employee Center (ESC) configuration experience
• End-to-end configuration expertise
• Ability to make independent configuration decisions

Technical Growth & Awareness

• JavaScript exposure in ServiceNow
• Portal/widget scripting awareness
• Interest in deeper development skills

Soft Skills

• Strong analytical thinking
• Confident communicator
• Ownership mindset

-documentation

Preferred Qualifications

• ServiceNow CSA (certified system administrator)
• HRSD certification (service delivery)

What Sets This Role Apart

A stepping-stone to senior level with real solution ownership.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000-85,000 annually. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com