Remote ServiceNow HRSD Analyst — Employee Center Champion

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

Paid time off

Job summary

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery platform, with a focus on the Employee Center. This role offers a path toward solution ownership and decision-making as HR services are delivered through ServiceNow.

Responsibilities include configuring HRSD modules, optimizing the ESC experience, and making independent design decisions. Preferred CSA and HRSD certifications, with JavaScript and Flow Designer familiarity, in a

Qualifications

• Experience with ServiceNow HRSD
• Strong Employee Center (ESC) configuration experience
• End-to-end configuration expertise
• Ability to make independent configuration decisions
• JavaScript exposure in ServiceNow
• Portal/widget scripting awareness
• Interest in deeper development skills

Responsibilities

• Own configuration and ongoing enhancement of ServiceNow HRSD modules
• Design and optimize the Employee Center experience
• Analyze requirements and make solution design decisions
• Configure workflows, Flow Designer automations, and platform logic
• Evaluate configuration vs. customization trade-offs
• Troubleshoot complex issues and guide resolution strategies

Skills

ServiceNow HRSD

ESC configuration

Independent configuration decisions

JavaScript (ServiceNow)

Portal scripting

Tools

ServiceNow

Flow Designer

Job description

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery platform, with a focus on the Employee Center. This role offers a path toward solution ownership and decision-making as HR services are delivered through ServiceNow.

Responsibilities include configuring HRSD modules, optimizing the ESC experience, and making independent design decisions. Preferred CSA and HRSD certifications, with JavaScript and Flow Designer familiarity, in a