ServiceNow HRSD Analyst: Employee Center Owner

Sedgwick; Biloxi (MS); Remote; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

PTO

Disability insurance

Life insurance

Employee assistance program

FSAs/HSA

Job summary

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve the HRSD platform, with a focus on the Employee Center. The role emphasizes solution ownership and decision-making to shape HR service delivery.

Key duties include configuring and enhancing HRSD modules, designing the Employee Center experience, and making informed design decisions. Strong ESC configuration and end-to-end setup are required, with JavaScript exposure in ServiceNow and a mindset for growth.

Qualifications

• Experience with ServiceNow HRSD
• Strong ESC configuration experience
• End-to-end configuration expertise
• Ability to make independent configuration decisions

Responsibilities

• Own configuration and ongoing enhancement of ServiceNow HRSD modules
• Design and optimize the Employee Center experience
• Analyze requirements and make solution design decisions
• Configure workflows, Flow Designer automations, and platform logic
• Evaluate configuration vs. customization trade-offs
• Troubleshoot complex issues and guide resolution strategies

Skills

ServiceNow HRSD

ESC configuration

End-to-end configuration

Independent configuration decisions

JavaScript exposure / ServiceNow

Portal/widget scripting awareness

Solution ownership

Analytical thinking

Clear communicator

Education

ServiceNow CSA (certified system administrator)

HRSD certification (service delivery)

Tools

ServiceNow

Flow Designer

Job description

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve the HRSD platform, with a focus on the Employee Center. The role emphasizes solution ownership and decision-making to shape HR service delivery.

Key duties include configuring and enhancing HRSD modules, designing the Employee Center experience, and making informed design decisions. Strong ESC configuration and end-to-end setup are required, with JavaScript exposure in ServiceNow and a mindset for growth.