ServiceNow HR Application Analyst

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

Paid time off

Job summary

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery platform, with a focus on the Employee Center. This role offers a path toward solution ownership and decision-making as HR services are delivered through ServiceNow.

Responsibilities include configuring HRSD modules, optimizing the ESC experience, and making independent design decisions. Preferred CSA and HRSD certifications, with JavaScript and Flow Designer familiarity, in a

Qualifications

• Experience with ServiceNow HRSD
• Strong Employee Center (ESC) configuration experience
• End-to-end configuration expertise
• Ability to make independent configuration decisions
• JavaScript exposure in ServiceNow
• Portal/widget scripting awareness
• Interest in deeper development skills

Responsibilities

• Own configuration and ongoing enhancement of ServiceNow HRSD modules
• Design and optimize the Employee Center experience
• Analyze requirements and make solution design decisions
• Configure workflows, Flow Designer automations, and platform logic
• Evaluate configuration vs. customization trade-offs
• Troubleshoot complex issues and guide resolution strategies

Skills

ServiceNow HRSD

ESC configuration

Independent configuration decisions

JavaScript (ServiceNow)

Portal scripting

Tools

ServiceNow

Flow Designer

Job description

## ServiceNow HR Application AnalystApplylocations: Telecommuter TN: Telecommuter AR: Telecommuter FL: Telecommuter SC: Telecommuter MSposted on: Posted Yesterdaytime left to apply: End Date: October 28, 2026 (30+ days left to apply)job requisition id: R76903By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceServiceNow HR Application AnalystOverview We are seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through ServiceNow. Key Responsibilities - Own configuration and ongoing enhancement of ServiceNow HRSD modules - Design and optimize the Employee Center experience - Analyze requirements and make solution design decisions - Configure workflows, Flow Designer automations, and platform logic - Evaluate configuration vs. customization trade-offs - Troubleshoot complex issues and guide resolution strategies Required Skills & Experience - Experience with ServiceNow HRSD - Strong Employee Center (ESC) configuration experience - End-to-end configuration expertise - Ability to make independent configuration decisions Technical Growth & Awareness - JavaScript exposure in ServiceNow - Portal/widget scripting awareness - Interest in deeper development skills Soft Skills - Strong analytical thinking - Confident communicator - Ownership mindset-documentation Preferred Qualifications - ServiceNow CSA (certified system administrator) - HRSD certification (service delivery) What Sets This Role Apart A stepping-stone to senior level with real solution ownership.*As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000-85,000 annually. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.*Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.## If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.