Remote ServiceNow HRSD Analyst – Employee Center Focus

Sedgwick; Knoxville (TN); Remote; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401k and matching

PTO

Disability and life insurance

Employee assistance

Flexible spending or HSA

Job summary

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, focusing on the Employee Center. The role moves beyond execution toward solution ownership and decision-making, shaping how HR services are delivered through ServiceNow.

You will own configuration, design efficient Employee Center experiences, and make independent decisions while growing toward senior-level responsibilities within a supportive, flexible environment.

Qualifications

• Experience with ServiceNow HRSD required.
• Strong ESC configuration experience and end-to-end configuration know-how.
• Ability to make independent configuration decisions.
• JavaScript exposure in ServiceNow and portal/widget scripting awareness.

Responsibilities

• Own configuration and ongoing enhancement of ServiceNow HRSD modules.
• Design and optimize the Employee Center experience.
• Analyze requirements and make solution design decisions.
• Configure workflows, Flow Designer automations, and platform logic.
• Evaluate configuration vs. customization trade-offs.
• Troubleshoot complex issues and guide resolutions.

Skills

ServiceNow HRSD

ESC configuration

End-to-end config

Independent decisions

JavaScript exposure

Portal scripting awareness

Development interest

Education

ServiceNow CSA (certified system administrator)

HRSD certification (service delivery)

Job description

Sedgwick is seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, focusing on the Employee Center. The role moves beyond execution toward solution ownership and decision-making, shaping how HR services are delivered through ServiceNow.

You will own configuration, design efficient Employee Center experiences, and make independent decisions while growing toward senior-level responsibilities within a supportive, flexible environment.