ServiceNow FSM Lead Administrator

Intelliswift - An LTTS Company; Oakland (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Intelliswift - An LTTS Company seeks a ServiceNow Administrator to maintain and optimize the FSM environment in Oakland. You will oversee platform operations, upgrades, and daily admin tasks to ensure scheduling tools, mobile workflows, and dispatcher interfaces run smoothly.

The role emphasizes dynamic scheduling, map integrations, mobile playbooks, and data models for work orders and inventory, with CSA certification required.

Qualifications

• 3+ years of direct experience with ServiceNow Platform Administration.
• Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
• CSA certification is mandatory.

Responsibilities

• Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
• Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.

Skills

ServiceNow Admin

Dynamic scheduling

Map integrations

Mobile playbooks

Education

ServiceNow CSA (CSA)

Job description

Intelliswift - An LTTS Company seeks a ServiceNow Administrator to maintain and optimize the FSM environment in Oakland. You will oversee platform operations, upgrades, and daily admin tasks to ensure scheduling tools, mobile workflows, and dispatcher interfaces run smoothly.

The role emphasizes dynamic scheduling, map integrations, mobile playbooks, and data models for work orders and inventory, with CSA certification required.