ServiceNow FSM Expert | Scheduling & Dispatch

Talent Groups; Dallas (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Talent Groups is seeking an experienced ServiceNow Field Service Management (FSM) Specialist to lead the implementation, configuration, and optimization of FSM solutions. The role focuses on scheduling, dispatch, mobile workforce support, and seamless integration with other ServiceNow apps and enterprise systems.

The ideal candidate brings 5+ years of FSM experience, CSA and CIS-FSM certifications, and strong stakeholder management skills to drive scalable, high-impact field service processes.

Qualifications

• 5+ years hands-on ServiceNow FSM experience.
• CSA and CIS-FSM certifications required.
• Strong FSM design, configuration, and deployment skills.
• Experience with work orders, scheduling, dispatch, and mobile workforce.
• Excellent stakeholder management and problem-solving abilities.

Responsibilities

• Design, configure, implement, and maintain FSM solutions.
• Configure FSM workflows for work orders, scheduling, and dispatch.
• Support process improvements through automation.
• Integrate FSM with other ServiceNow apps and external systems.
• Develop reports and dashboards to monitor performance.
• Document configurations and best practices.
• Collaborate with stakeholders to translate requirements.

Skills

FSM experience

CSA certification

CIS-FSM certification

Workflows & Integrations

Scheduling & Dispatch

Requirements gathering

Analytical troubleshooting

Tools

JavaScript

ServiceNow scripting

APIs

Job description

Talent Groups is seeking an experienced ServiceNow Field Service Management (FSM) Specialist to lead the implementation, configuration, and optimization of FSM solutions. The role focuses on scheduling, dispatch, mobile workforce support, and seamless integration with other ServiceNow apps and enterprise systems.

The ideal candidate brings 5+ years of FSM experience, CSA and CIS-FSM certifications, and strong stakeholder management skills to drive scalable, high-impact field service processes.